13 days old

Call Center Supervisor - Maryland Heights, MO

Maryland Heights, MO 63043
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  • Job Code
    863814

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. 


 Primary Responsibilities:

  • Directly supervising a team of Associate Clinical Admin Coordinators which includes: training, developing, coaching, counseling, and potentially administering disciplinary actions
  • Entering payroll on a weekly basis for your team of Associate Clinical Admin Coordinators
  • Conducting development and production meetings with your team 
  • Making outbound calls to our members to schedule their in - home Advance Practice Clinician visit 
  • Perform side by side call handling evaluations / monitoring your team's call activities and performing QA on calls
  • Mentoring staff and overseeing the team's activities
  • Answering inbound calls from members and assisting them with their inquiries
  • Handling escalated calls to resolve issues
  • Documenting the member's record with accurate information obtained during the call
  • Ensuring that the member appointments are scheduled accurately and follow department procedures
  • Resolving team scheduling issues and conflicts
  • Training new hires and reinforcing training for existing reps
  • Working as a lead on special projects which will include reporting on these projects
  • Creating job training aides
  • Actively coach Associate Clinical Admin Coordinators to improve member experience goals and objectives
  • Assisting in the interview process of hiring the Associate Clinical Admin Coordinators
  • Meeting Scheduling and call center metrics and goals

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

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Posted: 2020-05-16 Expires: 2020-06-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Call Center Supervisor - Maryland Heights, MO

UnitedHealth Group
Maryland Heights, MO 63043

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