12 days old

Call Center RN - Nurseline (Second Shift) - Telecommute - 930569

Greensboro, NC 27401 Work Remotely
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  • Job Code
    930569

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions available and schedules vary between 12pm-11pm CST; all schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis.

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Training is mandatory and regardless of assigned schedule, will be 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday.

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If you are located in Greensboro, NC, Albany or Buffalo, NY and St. Louis, MO, you will have the flexibility to telecommute* as you take on some tough challenges.

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Primary Responsibilities:

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  • We are an inbound call center open 24/7 including holidays
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  • Assesses and triages immediate health concerns
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  • Identifies problems or gaps in care offering opportunity for intervention
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  • Coordinates services and referrals to health programs
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  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
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  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
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  • Prepares individuals for physician visits
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  • Manages utilization through education
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  • Special projects, initiatives, and other job duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Active, unrestricted RN license in the state of Residence
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  • Ability to obtain compact license and/or additional state licensure as needed
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  • 3+ years of experience as a Registered Nurse (any clinical setting)
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  • Proficient level of experience with Microsoft Office applications, and strong technical aptitude
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  • Ability to work rotating holidays as needed and a minimum of 1 weekend day per week
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  • Ability to work Monday-Friday during daytime hours for the first 6 weeks for training
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Experience working with the geriatric population
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  • Home health experience
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  • Triage experience
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  • Case management experience
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  • Customer service experience
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  • Experience in a telephonic role
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  • Live within a commutable distance of our Greensboro, NC or St. Louis, MO office locations
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  • Highly organized, self-directed worker with an ability to function in high volume environment
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  • Solid verbal and written communication skills
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy

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"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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Job Keywords: Call Center RN, Telecommute, Telecommuter, Telecommuting, Work from Home, Remote, Saint Louis, MO, Missouri, Albany, Buffalo, NY, New York, Greensboro, NC, North Carolina

Posted: 2021-06-07 Expires: 2021-07-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Call Center RN - Nurseline (Second Shift) - Telecommute - 930569

UnitedHealth Group
Greensboro, NC 27401

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