1+ months

Call Center Representative (House Calls) - San Juan, PR - $750 sign-on bonus for external candidates - 927552

Blanding, UT 84511
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  • Job Code
    927552

If putting a smile on someones face puts one on yours, you belong on our team. Here at Optum Puerto Rico Operations, weve brought together teams of incredibly compassionate and absolutely positive people to help serve our members or providers when they reach out to us with questions. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is a chance to leverage your compassion for others and build a rewarding career.

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Training classes start soon - apply today!

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Primary Responsibilities:

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  • Member outreach to schedule appointments for the House Calls Visit
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  • Provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required
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  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
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  • Research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues
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  • May assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
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  • May contact care providers on behalf of the member to assist with appointment re-scheduling and/or cancellations
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This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and youll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.

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**ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION**

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am 9:30pm AST. It may be necessary, given the business need, to work occasional overtime or weekends.We have 2 different locations in the metropolitan area. (This position can be located in any of those locations)

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High school diploma or GED
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  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
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  • 1+ year of working experience with Microsoft Tools: Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
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  • Ability to work 40 hours / week during standard business operating hours Monday - Friday from 8:00am 9:30pm AST. It may be necessary, given the business need, to work occasional overtime or weekends.
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  • Bilingual Spanish/English proficiency
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  • You will be asked to perform this role in an office setting or other company location
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • Prior sales experience
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  • Prior health care experience
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  • Previous Call Center experience
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  • Medical terminology knowledge
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  • Previous Data Entry experience
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, health care, office, phone support, training class, San Juan, PR, Puerto Rico, SSPR

Posted: 2021-04-22 Expires: 2021-08-22

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Call Center Representative (House Calls) - San Juan, PR - $750 sign-on bonus for external candidates - 927552

UnitedHealth Group
Blanding, UT 84511

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