1+ months

Call Center Representative - Canonsburg, PA - 896170

Canonsburg, PA 15317
Apply Now
Apply on the Company Site
  • Job Code
    896170

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.(sm)

The Call Center Representative is responsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies and centers in a Call Center environment.

Primary Responsibilities:
  • Works with patients, insurance carriers, or other areas of the billing department to resolve billing inquiries received via phone, mail and E-Mail communications
  • Responsible for maintaining individual and departmental goals including: Call Quality, Average Call Handle Time, Service Level, Average Speed of Answer, Abandonment rate, etc.
  • Provide feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient experience
  • Maintain confidentiality of patient diagnostic and treatment information with focus on HIPAA guidelines and strong customer service skills
  • Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, etc.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School graduate or GED
  • Ability to work evenings and weekends
  • Must possess strong conflict resolution skills and ability to handle complex issues in difficult situations
  • Skills in developing and maintaining effective relationships with patients, third party payors and other members of the MedExpress team
  • Organizational skills and ability to multi task in a fast paced environment
  • Must be able to work independently, and communicate effectively using appropriate grammar, vocabulary, and word usage
  • You will be asked to perform this role in an office setting or other company location
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Preferred Qualifications:
  • One to three years of healthcare billing or Call Center experience
2019 OptumCare. All rights reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Call Center Representative, Canonsburg, PA, Pennsylvania

Posted: 2020-10-22 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Call Center Representative - Canonsburg, PA - 896170

UnitedHealth Group
Canonsburg, PA 15317

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast