14 days old

Call Center Customer Service Representative - Secaucus, NJ - 924860

Secaucus, NJ 07094
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  • Job Code
    924860

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

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Great jobs start with great training and our next class is starting soon. Apply today.

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OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a commonsense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority.

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The role of the Call Center Agent is to build trusted relationships with members across their health care life cycle. This is done by assisting members with their customer service needs, educating members about management of their health and well-being, and owning customer service inquiries through to resolution.

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This position is full-time (40 hours/week) Monday-Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am-10:00pm Monday-Sunday). It may be necessary, given the business need, to work occasional overtime.

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Primary Responsibilities:

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  • Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments
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  • Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties
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  • Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties
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  • Responsible for providing the highest level of patient/customer satisfaction
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  • Verifies and updates demographic, insurance, and other patient information
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  • Provides patient education regarding questions asked about scheduling, lab results, forms, etc.
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  • Escalate issues to Team Leads when appropriate
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  • Meet departmental standards for production and quality
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  • Meet departmental standards for schedule adherence
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  • Participate in training and self-development opportunities when appropriate
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  • Demonstrate a cooperative, positive attitude in the workplace
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  • Perform all other duties as deemed appropriate to provide customer service
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  • Partner with others to resolve escalated issues
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  • Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
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  • Launch outbound calls as appropriate
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  • Providing Excellent Customer service to our callers and patients
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma/GED
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  • 1+ years of call center experience
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  • 1+ years of customer service experience
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  • Ability to type 30+ WPM
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  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
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  • Ability to multitask with multiple applications and monitors
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  • Ability to work 7am - 10pm Monday - Sunday (Must be able to work any scheduled shift within the hours of operation)
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  • You will be asked to perform this role in an office setting or other company location
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Healthcare experience
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  • 2+ years of call center experience
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  • 1+ years of customer service experience
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  • Bilingual in English and Spanish
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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"UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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"Job Keywords: call center, healthcare customer service, customer service, Secaucus, NJ, New Jersey

Posted: 2021-06-07 Expires: 2021-07-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Call Center Customer Service Representative - Secaucus, NJ - 924860

UnitedHealth Group
Secaucus, NJ 07094

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