9 days old

Business Systems Analyst II, Service (Remote Work Eligible)

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103 Work Remotely
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
The Case Management & Chat product team is looking for a Business Analyst II to join our team in the Product Management organization.
This role will contribute to a team which is working to evolve our firms Case Management systems and advance firm support capabilities through Chat.
The position has a broad scope of responsibility and requires interpretation of user feedback, an understanding of one or more complex systems as well as other complex information to make subjective decisions that have substantial risk and/or legal, regulatory or financial implications.
*Qualifications Required in the Job:*
* Bachelor's degree is required.
* Advanced knowledge of standard Business System Analyst principles and practices.
* 2-5 years experience designing and implementing functional systems and data in a structured process.
* Ability to research data definition, usage and flow to gain expertise in existing systems.
* Ability to create new business processes and data usage to promote efficiency.
* The ability to multi-task and work with leader to prioritize assigned tasks / projects.
* Strong relationship management, interpersonal and negotiation skills.
* Advanced troubleshooting skills to investigate, resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.
* Associate must have the ability to work independently and in a team environment.
* Ability to effectively communicate with cross divisional leaders using verbal, written and presentations skills.
* Ability to summarize moderate to highly complex business cases, system information and concepts and clearly communicate to cross divisional leadership.
* Advanced knowledge of Microsoft Office tools to provide working system prototypes and scenario modeling.
* Advanced understanding of evolving firm reporting technology platforms (Tableau, BI tools)
* Ability to create project plans or execute pre-existing plans.
*Problem Solving:*
* Diagram moderate to highly complex business processes, data flow and architecture for new systems and data.
* Create moderate to highly complex business cases to provide cost effective new systems and data solutions.
* Follow moderate to highly complex data flow to interpret source of information in support of new systems and data.
* Proactively drive change to systems based on business system impact analysis.
* Serve as functional lead in technical implementation of agreed upon solutions.
* Collaborate with associates and leadership across divisions
*Decision Making:*
* Decisions made based on moderate to highly complex business system impact analysis and involve business process or data flow recommendations and may impact cross functional systems.
* Business process redesign decisions are generally made in collaboration with divisional stakeholders and have a moderate to high risk on Firm performance.

*Span of Influence:*
* System changes driven from this role generally have a moderate to high risk to the firm.
* While there are no direct people responsibilities, coordinating with others cross divisionally to accomplish tasks and meet deadlines will be required.
* Work with divisions throughout the Firm to support the strategic decision making processes from a business systems perspective.
* This position requires a deep understanding of how departments/divisions systems interact with one another and impact division operations and initiatives.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site](https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Posted: 2021-06-11 Expires: 2021-07-19
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Business Systems Analyst II, Service (Remote Work Eligible)

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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