18 days old

Business Process Manager

Cox Automotive
Atlanta, GA 30303
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*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA
*Division: *Cox Automotive
*Job Level: *Manager/Senior Manager
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *211027
Location: Atlanta preferred, but open to remote work


The Business Process Manager is responsible for working with key project stakeholders to capture business, user requirements and processes. You will be responsible for working within multiple teams to identify and understand complex business requirements and processes associated with our clients call intents across contact centers. Gathering, compiling and synthesizing information for business, technology processes and/or systems. Provides analytic support by coordinating data extraction from various databases and data interpretation as necessary.




* Manage and lead process design team to achieve process or project objectives

* Collaborates with the end users, product owners and training teams to ensure customer intents are understood, developed, tested and delivered to specification

* Analyze and document requirements, business and technical processes and helps define changes to business processes and configurations

* Interview business partners and translate needs to detailed business requirements, maps current processes to the desired end state, and identifies gaps, such as program functions, output requirements, input requirements, sources, data conversion strategies, and system techniques and controls

* Ability to depict the workflow of new and existing processes, perform design or redesign of business processes to improve operational efficiency

* Create detailed Business Requirement Documents (BRD) including project initiation documents, diagrams, use cases and customer journey mapping

* Analyze the effectiveness of current process in order to develop strategies to improve workflow effectiveness

* Determine critical root cause analysis to drive strategic change to improve the current process environment

* Ensure full integration of all process and linkage to best practices

* Provide technical and analytical support on various process strategies

* Manage multiple projects or initiatives at one time

* Facilitate or attend meeting with stakeholders, ensuring requirements and associated workflows meet the business needs, are technically sound and are easy to use

* Ensure the development and maintenance of all workflow documents and artifacts; review, analyze, and recommend improvements to the process and procedures

* Participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing


Qualifications:

* Bachelors Degree in a relevant discipline (Business, Computer Science, etc.) and7 years of related experience or equivalent combination of education and experience.

* 3+ years experience in a medium to large-sized multi entity environment strongly preferred

* 2+ years of people leadership experience preferred

* Excel (Advanced), Visio and MS Project

* Interpersonal skills required to effect change without being confrontational

* Ability to work effectively within a team and independently in a fast-paced environment that includes external resources and vendors

* Strong written and verbal communications skills with the ability to communicate professionally and effectively at all levels of the organization including senior management

* Ability to translate complex technical issues into clear and concise business terms

* Strong organizational skills, attention to detail and task follow up skills

* Ability to effectively manage multiple assignments and meet assigned deadlines

* Strong analytical and creative problem-solving skills

* Highly self-motivated and directed with a professional work ethic

* Strong customer service orientation



Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-02-15 Expires: 2021-04-05
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Business Process Manager

Cox Automotive
Atlanta, GA 30303

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