13 days old

Business Process Analyst - Phoeniz, AZ or Las Vegas, NV

Phoenix, AZ 85003
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When you're setting the pace for change, it's not only challenging, it's exhilarating. We're building new health care solutions right and left and shaping the system as we go to help millions live healthier lives. That's why we need Business Analysts who can keep up and dig deep. When you join us, you'll drive processes and improvement initiatives that have an impact on healing the health system. Sound like your kind of challenge? Join a Fortune 6, industry leader and find out how you can be a part of something life changing for millions.

OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a common sense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority. Each department works from the same central idea: -How does this affect the service we provide?-  Because of the extreme commitment to service, OPTUMCARE focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step. 


OptumCare is a network of health care providers in local markets whose mission is to help providers deliver the most effective and compassionate care to each patient they serve. OptumCare's primary focus is on doing the right things for patients, physicians, and the community. It uses an innovative service model focused on measuring what matters and increasing efficiency and performance while providing the highest level of customer service. This model allows OPTUMCARE to make a difference each day by delivering highly personal, customized care management to its patients.


The individual in this position is responsible for building complete and accurate documentation reflecting department processes through collaboration with subject matter experts.  Documentation required may be in workflow, procedural, policy, or other formats, as appropriate for the process and user needs.  This individual will schedule and facilitate meetings to understand new processes and investigate potential enhancements for existing processes for greater efficiencies.  Processes may relate to day-to-day operations or growth and support any of the operational areas, including, but not limited to, Claims, Customer Service, Utilization Management, and Eligibility.  This individual may need to identify and work with external parties for analysis and ongoing process support.


Additional responsibilities for this position may include oversight of initiatives key to new processes or programs to ensure all activities are completed on time and meet objectives.

Primary Responsibilities:

  • Create, control, and improve business processes
  • Lead process design and project implementation teams in process improvement activities
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • Coordinate quality reporting, analysis and audits
  • Develop plans and programs to support continuous quality improvement using applicable tools
  • Direct, facilitate, train, evaluate, and oversee quality improvement and innovation projects and teams
The individual in this position will be required to:
  • Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
  • Be flexible and work comfortably in a dynamic setting
  • Demonstrate excellent interpersonal skills with all levels of staff and leadership
  • Work both independently and as part of a team to complete objectives
  • Provide explanation and interpretation within area(s) of expertise
  • Use pertinent data and facts to identify and solve a range of problems within area(s) of expertise
  • Communicate effectively with all level of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-21 Expires: 2020-04-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Business Process Analyst - Phoeniz, AZ or Las Vegas, NV

UnitedHealth Group
Phoenix, AZ 85003

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