7 days old

Business Platform Enablement Technical Analyst - RIT00035

Moosic, PA 18507
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Primary Location United States-Pennsylvania-Moosic

As part of Retirement Technologys Business Platform Enablement Team, the Platform Solution and Support organization is focused on driving transparency, accountability, consistency, timeliness, and quality in Information Delivery.  This role will perform and implement crucial analysis, process improvements, and mitigation plans on Retirements business platforms and products for our plan sponsors and participants.  

The role is crucial in resolution and management of the end to end flows for financial wellness and support of our call center interactions with participants. This role also includes, but not limited to privacy investigations, new code implementation, addressing issues and customer research, which all contributes to our customer willingness to do business with Prudential. This role is integral to achieving customer obsessed goals measured by our service level objectives. The new associate will receive training and transition knowledge in advance of assuming full responsibility for this position. 

The success of this role is based on a strong foundation of Retirement business knowledge required to deliver the value needed to manage our customers end to end financial wellness experience, across the multiple platforms and products in our digital eco system.


The position of Business Platform Enablement Associate will enable you to support and explore the realms of Retirement Technologys Business Platform Enablement department:

  • Addressing Participants and Plan Sponsors incident and service requests
  • Investigating Privacy Events and Fraud activities
  • Drive end-to-end ownership of customer requests to provide customers "one touch" service 
  • Develop required reporting for client tracking and trending to assess impact to key clients
  • Be responsive to the short-term production support requests from clients within SLO
  • Support platform checkouts for new product functionality for major and emergency deployments enabling Retirements Financial Wellness eco system

The candidate will learn and assist with many activities in our evolving business enablement environment.  You will get to work in an exciting and engaging environment, where you will be encouraged to expand your skills, test your creative boundaries, share new ideas, and most importantly - have fun.



Responsibilities include:


  • Requires strong collaboration skills to team up with partners in business area, product development, and infrastructure groups.

  • Build effective relationships that are essential to delivering always-on software products and services via business enablement analysis, application support, and change management.

  • Explore and implement solutions to continuously improve the state of production operations to provide very high uptime, expected services, and timely throughput.

  • Take up any additional responsibility as needed.




  • BA/BS or equivalent experience desirable (for Entry-level only)

  • A passion to persistently engage towards building world-class standards in operational excellence

  • Operates from a mindset of end-to-end ownership

  • Strong analytical skills

  • Ability and desire to identify and resolve business problems with the use of technology

  • Ability to understand and interpret business requirements and requests

  • Ability to work in a technical environment

  • Familiar with MS Office products, specifically Excel and Word

  • Ability multi-task (under the guidance of a supervisor)

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-05-19 Expires: 2020-06-18
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Business Platform Enablement Technical Analyst - RIT00035

Moosic, PA 18507

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