1+ months

Business Operations Manager - Strategy and Planning (Customer & Partner Services)

Cisco Systems Inc.
Singapore, Singapore
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Due to the current COVID-19 health crisis, the escalating visa/travel restrictions in place and other practical difficulties associated with international travel, we are currently unable to extend offers to anyone who is not currently working/living in Singapore or whom we judge is unlikely to be able to start work for us in Singapore on our desired start date.  Consequently, until further notice we will be prioritizing candidates who are in this location and whom we believe can start employment as expected in this location on our desired date. We're keeping the situation under review and we will adjust our position as relevant circumstances change.

Who you will work with:

Customer & Partner Services (CPS) is part of the larger Cisco Operations organization. CPS provides globally consistent, end-to-end sales and fulfilment services, with partner intimacy at scale. We transform our operations to accelerate Ciscos performance while we perform day to day seamlessly.

APJC Regional Operations is accountable for the Customer, Partner and Field Sales Operational Engagement, and deliver specialized services such as Deal Management and Field Services. This team is aligned to Cisco's geographic sales regions by dedicatedly partnering with our customers, partners, and field teams in the APJC Region to enable that bookings and revenue targets are achieved, and partner commerce, partner program management and administration is fully optimized.

What you will do:

Responsible for strategic planning, financial management, program and communication of regional operations of Customer and Partner Services (CPS) team in Asia Pacific, Japan and Greater China.

The Organization:

CPS, Customer and Partner Services, is the operational execution hub for all Cisco solutions driving an exceptional experience by accelerating productivity, efficiency and profitable growth for our stakeholders. Success in delivering our strategy requires on going analysis of how we are executing to our strategies and delivering to plan.

The Team:

This role reports into the Senior Director of CPS APJC Regional Operations (CPS RO), responsible for executing yearly planning and tracking to plan, driving operational reviews, facilitating strategic leadership sessions, leading global corporate initiatives, managing our portfolio process. Additionally, we provide the strategy, framework and delivery of centralized communications and training development. All of which are aimed at ensuring governance and alignment to our strategic objectives.

The Role:

The APJC Business Operation Manager in APJC CPS RO is responsible for often designing and always leading the execution of key strategic corporate priorities. The operation manager will be the Chief-of-staff (CoS) of the APJC CPS RO Leadership Team, working cross functionally to gather, compile, analyse data and pre-set / deliver results of the various efforts.


  • Operations strategic planning, defining strategically aligned and meaningful metrics, tracking and monitoring for progress
  • Managing the end-to-end Control Tower function in APJC CPS RO of all incoming and outgoing projects. Ensuring that impact analysis is done, deployment schedules are determined and feedback given to the global program office for follow-through.
  • Facilitating CPS Project Portfolio prioritizations discussions.
  • Drive the Management of Change framework and work with the APJC Centers of Excellence Leaders to ensure stakeholder readiness and to coordinate external .
  • Partnering with finance in yearly planning, tracking to budget s, update and analysis of our financial waterfall.
  • Partnering with various teams in developing and consolidating our site strategy and ensure actions align to results. This includes managing requisitions and university hiring for the team.
  • Managing the Governance of Service Catalogue & faciliating Corporate Alignment
  • Driving Employee Engagements and People Development roadmaps

Minimum Qualifications

  • Bachelors Degree in Business Management or a related discipline. An MBA degree is preferred. 6-8 years relevant experience in operational strategy development and execution, budgeting and planning
  • Strong analytical and critical-thinking skills
  • Excellent MS Office Skills
  • Knowledge of sales forecasting process & methodologies
  • Highly organized with strong attention to detail

Desired Skills

  • Comfort and presence in working with Senior leaders
  • Ability to work across functions and as part of a global team
  • High levels of adaptability in working in a fluid start-up-like environment
  • Strong project management skills
  • Strong presentation, communication (written and oral) skills
  • Ability, desire and commitment to metrics driven execution
  • Strong analytical and critical-thinking skills
  • Strong business acumen
  • Strong in analysing and synthesising information
  • Highly organized with strong attention to detail
  • Ability to balance daily tactical needs along with implementing long term strategic continuous improvement efforts

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2020-12-18 Expires: 2021-02-06
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Business Operations Manager - Strategy and Planning (Customer & Partner Services)

Cisco Systems Inc.
Singapore, Singapore
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