1+ months

Business Operations Manager (Invoicing and Collections)

Cisco Systems Inc.
Singapore, Singapore
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What You'll Do

As an Invoice to Cash Business Operations Manager your key responsibilities will include

  • Managing the receivables for the assigned AR portfolio in APAC and ensuring the delinquency is kept within acceptable limits
  • Managing Cash forecasting and collections on the portfolio as per contractual credit terms
  • Ensure the invoicing of products and services sold by Cisco happens in a timely manner and in accordance with local guidelines
  • Timely resolution of disputes raised by partners/customers
  • Ensure DTP for invoicing and collections process are updated and SLAs are adhered
  • Work closely and manage the Delivery Center as well as retained team for the daily operations activities of the assigned AR portfolio in APAC.
  • Lead collections efforts with Partner/customer and internal teams for strategic and high touch accounts
  • Analyze and develop strategies to minimize and control aged dues and write off/bad debts
  • Develop goals in line with the business goals of the company and work with team to continually meet and exceed the same
  • Be a valued stakeholder and manage the I2C relationship with cross functional teams like Sales, CPS, Credit, and different finance functions
  • Ensure timely and accurate reporting on collections matrices to management
  • Support the compliance and tax teams on audit related matters

Who Youll Work with

  • You would be responsible for leading the assigned portfolio in APAC region (which can span across Ciscos products and services) for the purpose of invoicing trade business and collecting past-due balances.
  • As a part of the daily operations, you will partner with the Delivery Center team. You will also need to engage and collaborate very closely with customers/partners as well as internal teams mainly Sales, Service Delivery, Credit, Finance, Tax and CPS.
  • You will need to work within guidelines set and report to the APJC Invoice to Cash Theater Controller.

Who You Are

You are an experienced professional and team leader meeting the following requirements:

  • Strong leadership skills with ability to build and nurture relationships
  • Ability to collaborate and influence stakeholders across organizations at all levels to resolve cross-functional issues
  • Detail-oriented with strong analytical skills
  • Excellent verbal/written communication (English) and negotiation skills.
  • Knowledge of Chinese (Mandarin/Cantonese) will be an advantage.
  • Proficient in MS- Office (Excel, Word and PPT)
  • Relevant credit and collections experience with having worked on ERPs like Oracle/SAP.


  • Bachelors degree in Accounting/Finance.
  • Min 7-8 years of related work experience required.

Why You'll Love Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2021-04-02 Expires: 2021-06-07
Sponsored by:
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Business Operations Manager (Invoicing and Collections)

Cisco Systems Inc.
Singapore, Singapore
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