1+ months

Business Operations Analyst

Cisco Systems Inc.
Poland, NY 14747
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What Youll Do

Resource allocation at Cisco Customer Experience department is essential to improving efficiency in managing and optimizing current staff utilization. A Staffing Manager will have an essential role in daily company operations by:

  • overseeing consultant engineers capacity and utilisation rates;
  • Recommending the best fit resource;
  • Planning and estimating future needs;
  • being the link between Engineering, Sales, Project Management and other groups.

Resource Management

  • Identify, advise and assign available resources for pre and post- sales project activities based on resource availability, utilization, technical skills and personal specifications
  • Maintain the current information source of resource skill sets, capacity, schedules and delivery restrictions to handle rapid identification and fulfilment of resources
  • Participate in the development of processes and systems to track, identify and plan resources for project work
  • Deliver a high degree of knowledge of field/ headquarters policies and procedures

Strategy, Planning & Analysis

  • Manage, maintain and report the key project related data points for future resource optimization
  • Identify and modify resource needs with the project management based on scheduling and requirements
  • Collaborate with Management and Subject Matter Experts to identify future skill trends for hiring purposes
  • Provide input for staff development/ training

You Will Also

  • Single point of contact for all resourcing requirements
  • Understand all types of resource used throughout Cisco (Inc contractors, remote support, Domain Experts)
  • Monitor and call out capacity shortage or access
  • Legal & process adherence and compliance
  • Resource tool build, compliance and adoption

Skills and Requirements

  • 4+ years Resource Management or Business Operational Skills in a multi-national environment.
  • Bachelors Degree or equivalent.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-03-17 Expires: 2021-04-19
Sponsored by:
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Business Operations Analyst

Cisco Systems Inc.
Poland, NY 14747
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