20 days old

Business Operations Analyst

Cisco Systems Inc.
Mexico City, Mexico
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What You'll Do

The CX group is embarking in an industry transformation around redefining customer experience. As part of the CX Americas Operations team, this role is accountable for enabling the execution of the CX Americas strategy by ensuring an optimal operational environment for your business leaders and the organization. Strong operational enablement through processes, methodologies, tools and systems should facilitate the implementation of the strategy, leading to the smooth operations of the business.


You will be required to deliver on the following:

Ensure that key policies, processes and methodologies relating are developed, implemented and adhered by the CX Americas team.

Lead the design and enhancement of business processes, tools, reporting and operating models to improve the productivity of the regional organizations whilst ensuring compliance to corporate policy

Be people focused, working daily with a variety of internal stakeholders to support execution and alignment of systems and tools supporting the business. Drive continuous improvement in how the business is managed.

Use a data driven approach, analyze business performance and identify root causes of problems and support the change management program to implement the future state

Apply your Services and sales acumen and partner with the finance organization, provide financial and operational analytics using systems and manual data collection in alignment with the CX Business Intelligence team

Ensure revenue forecast accuracy and is understood and appropriate

Provide deal level analysis for financial updates

Who You'll Work With
You will operate effectively across a matrix organization that spans the Americas as well as work closely with your counterparts in other parts of CX operations and other key partners like CX Delivery, Business Development, Finance, Product Management, CX operations teams and Sales operations.

Who You Are

You have a strong business, sales and Services knowledge and understanding of IT industry environment and business needs. You have strong operational management skills with the ability to establish programs related to support and proactive services operations with deep knowledge of operational and financial levers and metrics within a services organization. You have good interpersonal skills and are able to develop and maintain strong stakeholder relationships and demonstrate the leadership skills required to create and communicate with executives at all levels of the Customer Experience organization. You possess strong communication skills (verbal and written) with the ability to present information clearly and succinctly along with the demonstrable ability to be objective through active listening; always striving for the best outcome for the business. You are able to recognize opportunities for enhancement and continuous improvement and represent complex ideas in a simple, easy to understand manner to a variety of audiences.

Our minimum requirements are the following:

Requires a BS/MS degree with 5+ years' demonstrated ability and proven success in services operations, financial analysis roles within a high technology environment, preferably with international exposure

Solid grasp of the Support and Professional(Proactive) Services Practice, and how the business works

Deep understanding of services operations and client methodologies, process management and formulation of policies, programs, plans and systems to meet commitments

Experience in financial analysis and analytics with respect to consulting and professional services business

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Posted: 2021-06-02 Expires: 2021-07-03
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Business Operations Analyst

Cisco Systems Inc.
Mexico City, Mexico
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