What will you do:

            Provide critical Business Insights to several Business Entities within Customer Experience leveraging deep domain knowledge coupled with technology expertise

            Responsible for Building Deep Business Domain Expertise & Stakeholder Interlock

            Help in Solution Design and Development, Deployment and Driving Action on Data driven decisions

            Drive key business outcomes around Topline, Bottomline, Customer/Employee Sentiment etc.

Who you will work with:

CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The CX Data Insights and Growth organization works with the Cisco Customer Experience team in helping business leaders and operation leads with their data, analytics needs and also providing business insights for decision making. The team is chartered to deliver accurate, high quality data, models, hypothesis and recommendations to the business leaders at the right time ensuring that we make efficient business decisions.

Who you are:

Graduate with:

Master's degree or Bachelor's degree in

Management/Operations/Statistics/Mathematics/Computer + 8 years of work experience in

            Business Consulting

            Statistical Modelling

            Applied ML/AI

            Data driven story boarding

Working knowledge of

            RDBMS

            Hadoop

            Snowflake

            R

            Python

Additionally the following skills are desired

            Ability to work in matrix organisations, prioritise what is meaningful to business and influence decision makers to achieve desired results

            Excellent written/verbal communication proficient in English.

            Must have experience in participating as a key member in a cross-functional team and/or international projects or programs of high complexity.

            Experience or understanding of CX/Services operations and Finance organization, processes, and policies

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.