5 days old

Business Development Manager / Strategic Partnership

Cisco Systems Inc.
Offsite, RTP
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 Help drive Ciscos success in a rapidly transitioning Contact Center Market. An exciting and challenging opportunity for a Business Development Manager (BDM) is available in the Contact Center Business Unit.

Ciscos Collaboration business is growing its global Contact Center Go-To-Market team in order to lead the market in the shaping next-generation customer engagement. We are looking to leverage the power of our global sales channel, product capabilities, and partner ecosystem in providing leading customer care solutions and consumption models for customers globally.

The Team

We have an exciting Business Development Manager role open on our team! The BDM will be responsible for helping driving results for our Global Contact Center business. In this position, you will work across a diverse set of organizations and leverage a wide range of Cisco resources.

The Global Contact Center Go-To-Market team drives targeted strategies to help take our Contact Center Business to its next level of success.

Role & Responsibilities

In this critical role as a BDM for Ciscos Global Contact Center GTM, you will work closely with sales channel resources, business unit leaders and partner organizations to create, manage, and drive new initiatives which will:

  1. Help develop new and strengthen existing relationships for Cisco Cloud Contact Center capabilities with Global Service Providers.
  2. Drive revenue growth for Ciscos Solutions Plus Contact Center Partner Ecosystem
  3. Develop strategies to impact win rates and competitive positioning within the Contact Center industry

Minimum Qualifications

  • Deep understanding of Contact Center marketplace and applications
  • 5-7 years of Contact Center marketplace exposure
  • Exposure and familiarity with key contact center and customer experience market trends
  • Awareness of key competition value propositions and selling strategies

Desired Skills

  • Experience setting strategy and creating and driving programs including defining enablement needs, and success metrics.
  • Passion to drive constant innovation and improvements, deliver results consistently and effectively, demonstrate a can-do attitude
  • Field experience, across multiple segments
  • Demonstrated ability to function independently and as part of a team while managing multiple projects in a fast-paced environment.
  • Demonstrated strength in all of the following areas: communications (presentation, verbal, written), program management, resource facilitation, negotiation, influence, teamwork

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2021-02-22 Expires: 2021-03-29
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Business Development Manager / Strategic Partnership

Cisco Systems Inc.
Offsite, RTP
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