1+ months

BUSINESS CUSTOMER SERVICE SPECIALIST I

Fort Wayne, IN 46802
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Answer your calling and take the lead at our company. As a member of our team, youll redefine how our customers engage with the latest product offerings, media and entertainment. Its an opportunity to be the voice of AT&T a global leader in communications and technology, in a career where well count on you to deliver a best-in-class customer experience.


As a Business Customer Service Specialist, youll serve as the first line of technical support for our consumer or business customers. Youll take on complex call types ranging from service support and billing to retention and repair. Due to the scope and breadth of your calls, youll need to be adept at shifting between call types without missing a beat. Your success will be dependent on your ability to troubleshoot technical issues with ease. Youll need to be an expert in our products and services, understanding how they work and feel incentivized by resolving technical issues and offering operational improvements.


You may also be required to:


+ Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

+ Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

+ Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

+ Proactively engage T3 support (network and IT) to address & resolve issues.

+ Remain proficient in all billing, rate plan and feature matters.


We prefer that you have:


+ 6 months to 1 year of customer service/sales work experience

+ Familiarity with Windows computers

+ An ability to deliver regular and reliable attendance


So, whats in it for you?


Well offer paid-training as well as resources to encourage your career growth. We also offer a competitive compensation package. Business Customer Service Specialists can earn up to $43,000 per year. Youll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:


+ Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories

+ AT&T Internet (Fiber where available)

+ Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply

+ AT&T phone & AT&T wireless home phone


Well also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. Youll have everything needed to hit the ground running.


Theres no better time than now to dial into a career with AT&T. If youre ready to join our team, lets talk! Apply today.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-11-13 Expires: 2022-02-16
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BUSINESS CUSTOMER SERVICE SPECIALIST I

AT&T
Fort Wayne, IN 46802

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