26 days old

Business Customer Service Sales

Joplin, MO 64804
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**AT&T is holding a Hiring Event for Business Customer Service Specialists for our Joplin Call Center.**

Are you a People Person? Then youre an AT&T Person! Join us at our Exclusive Call Center Hiring Event to learn about AT&Ts exciting career opportunities and interview with Hiring Managers!

**Saturday, June 26, 2021 from 10:00am 2:00pm at:**

**AT&T Call Center: 4001 Richard Joseph BLVD, Joplin, MO 64804**

This is your opportunity to learn more about our careers, potentially interview on the spot, update your status and/or join #LifeatATT.

If you would like to interview on-site, please complete the application process prior to the event.

Whats in it for you?

Our Business Customer Service Specialists earn an hourly base pay between **$12.95 to over $17.00** to start (based on overall qualifications) plus have additional bonus/incentive opportunities of **up to $3K per month** . Currently we're also offering a **weekday scheduled! That's right, no weekends!** Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

BUT, there is more, you receive an **automatic pay increase every 6 months of active service up to top pay!** Base pay + incentives; your future with AT&T is looking bright.

As an AT&T employee youll receive fabulous employee discounts that are on average 50% off the following services:

Wireless devices, accessories & service

AT&T internet & fiber

AT&T phone (formerly U-verse Voice)


DIRECTV (including Free HBO & NFL Sunday Ticket)

Savings on travel, apparel, electronics, automobile and gym membership

The Business Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution then transition the call to Sales of additional products and services based on analyzing the customer's needs.

Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.


The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:


1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

2. May be required to work in one or multiple queues/skill sets over various customer contact channels.

3. Responsible for improving customer retention through programs and service provided to the customer

4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

5. Continually maintain working knowledge of all company products, services and promotions.

6. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.

7. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.


1. Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.

2. May sell and provision wireless services, products, features, equipment and accessories.

3. May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.


No physical requirement

Required Qualifications:

At least 18 years of age

6 months experience operating a computer in Windows based environment

Availability to work a flexible schedule which includes all hours of call center operation

Qualify on pre-employment screening
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-05-28 Expires: 2021-07-18
Sponsored by:
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Business Customer Service Sales

Joplin, MO 64804

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