6 days old

Business Analyst Workforce Management

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When you're setting the pace for change, it's not only challenging, it's exhilarating. We're building new health care solutions right and left and shaping the system as we go to help millions live healthier lives. That's why we need Business Analysts who can keep up and dig deep. When you join us, you'll drive processes and improvement initiatives that have an impact on healing the health system. Sound like your kind of challenge? Join a Fortune 6, industry leader and find out how you can be a part of something life changing for millions.

Primary Responsibilities:
  • Reporting
    • Engage with multiple functions to setup structure and operationalize reports on the following areas
    • Inventory/ Productivity/ Quality and Growth/ Attrition/ Adhoc Reports
    • Plainview reporting/ billing on a weekly/monthly basis to Onshore
  • Staffing Model
    • Short-term and Long-term FTE Capacity Planning
    • Partner with Business to support Staffing Optimization and FTE Expense Management
    • Shrinkage tracking & planning
    • Analyze, develop action plan and resolve service delivery and / or service level issues
    • Review Key Performance Metrics and subsequent drivers, implementing actions for improvement
    • Adjust workforce requirements based on changing / dynamic forecasts; reforecast when necessary
    • Collaborate with supervisors to identify and track both planned and unplanned absences
    • Establish and maintain communication channels regarding events that impact call and claim volumes
    • Review forecasts on a monthly and annual basis for all workgroups, and compare actual results to forecasts, identifying opportunities for improvement and implement solutions
  • Productivity Insights and Calibrations
    • Unbiased Detailed Insights
    • Ongoing calibrations with Business Partners to support Productivity Goals
    • Maintaining a close working relationship with all departmental leadership in developing staffing strategies
    • Partner with Site Director regarding forecasting / planning based on actual experience and trend analyses and implement necessary tactics to achieve service targets
  • Productivity Tools
    • Drive Deployment Efforts on New Platforms and Support Areas 
    • Support Ongoing Maintenance, Requirement Changes, and Global Group Updates
  • QVC
    • QVC implementation/Bravo/EWF reporting
    • Program Eligibility Rollouts, Monitoring, and Validation
    • Strong collaboration with Business Partners to ensure Timely and Accurate Payments
  • Stakeholder Management
    • Building working relationship with clients by thorough understanding of client businesses & enabling analysts to drive business
    • Responsible for all project management tasks include (but not limited to): defining project scope, assisting with requirements collection, providing analysis/ development plans, and ensuring on-time delivery and quality of projects on an ongoing basis
    • As part of project supervision, to ensure all projects are fully documented & a robust knowledge management practice is followed within the team for seamless knowledge transfer
    • At any point in time, manage the progress and prioritization of multiple projects assigned to multiple team members providing client consultations using research, data analysis & advanced analytics
    • Drive cross-functional work culture through knowledge sharing, solution development, institutional strengthening of competencies within his/ her team & through collaborations with other teams
    • Personally engage in & encourage team members in organization building activities such as recruitment, solution building exercise, publishing white papers & contributing to collateral development, presenting in conferences etc.
    • Motivate, lead, manage a mid-sized team of talented associates with varied skill-sets (research, data analysis, advanced analytics) to provide quality client deliverables
    • Support Senior Manager / Group Manager in devising LoB specific service strategy & contribute to IP development within UHG
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Posted: 2020-05-20 Expires: 2020-06-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Business Analyst Workforce Management

UnitedHealth Group

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