1+ months

Business Analyst

Cisco Systems Inc.
Mexico City, Mexico
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What you will do:

  • Data Engineering skills
    • Data extraction from different sources (using Reporting tools, Visualization dashboards as well as direct database access)
    • Data enhancements and enrichments create necessary fields/views to analyze and feed data into different data models
    • Preferable Data Management using scripts (Python/R/C++ or any other language)
    • Preferable Experience with Web Frameworks for sharing data (includes various Visualization tools, Flask, Shiny, Streamlit etc.)
  • Data Analysis skills
    • Exploratory Data Analytics and Descriptive Analytics
    • Understanding of Predictive Analytics various models and techniques (Regression, Time Series, Classification, Clustering etc.)
    • Statistical hypothesis testing
    • Writing customized algorithms to incorporate business rules and constraints when analyzing data
    • Preferable Experience with ML/AI, NLP
  • Provide insights, actionable recommendations to drive quantifiable outcomes for the business
  • Manage Stakeholder Interlock
  • Work with Cross functional teams and manage across different reporting chains
  • Build deep domain expertise, business knowledge and understanding of different operating models
  • Function as business advisor to drive MBOs, Business Initiatives and improve revenue/margin/efficiency/customer satisfaction

Who you will work with:

CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The CX Data Insights and Growth organization works with the Cisco Customer Experience team in helping business leaders and operation leads with their data, analytics needs and also providing business insights for decision making. The team is chartered to deliver accurate, high quality data, models, hypothesis and recommendations to the business leaders at the right time ensuring that we make efficient business decisions.


Who you are:

Graduate in Management/Operations/Statistics/Mathematics/Computer Science/Engineering + 5 years of work experience in

  • Business Consulting
  • Data Analytics
  • Data Science
  • Applied ML/AI
  • Business Intelligence

Additionally the following skills are desired

  • Ability to work in matrix organisations, prioritise what is meaningful to business and influence decision makers to achieve desired results
  • Excellent written/verbal communication proficient in English.
  • Must have experience in participating as a key member in a cross-functional team and/or international projects or programs of high complexity.
  • Experience or understanding of Customer Experience, Customer Success, IT and IT related Services operations

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Posted: 2021-05-05 Expires: 2021-07-08
Sponsored by:
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Business Analyst

Cisco Systems Inc.
Mexico City, Mexico
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