15 days old

Business Analyst, Customer Success

Cisco Systems Inc.
Offsite, RTP
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What Youll Do

Our Customer Success team is responsible for coordinating with CX Product Management on the setup of new use cases that drive the lifcycle adoption experience. We're seeking a Business Analyst who will be an integral part of our product management team to help deliver product roadmap.


Core Responsibilities Include:

  • Coordinate with Cross-functional teams to understand impacts of CX Product Management use case definitions and changes
  • Collaborate with Product Owners, Stakeholders, and delivery teams to gather functional and non-functional requirements
  • Create user stories and acceptance criteria. Facilitate elaboration sessions with all relevant stakeholders to drive clarity on requirements.
  • Participate in all agile meetings such as sprint planning, stand-ups, elaboration/grooming sessions, demos, and retrospectives
  • Work closely with delivery team to define and execute Test Strategy/Scripts

Who Youll Work With

You will engage with the key stakeholders in CX Product Management, CS Console Product Management, Operations, IT, and other business entities within CX and broader Cisco.


Who You Are

A motivated self-starter that is comfortable working through ambiguity to get results. You have a history of performing well in a fast-paced environment. You have strong presentation and communication skills that drive influence across a highly matrixed organization.

Required Skills:

  • At least 8 years of experience working as a business analyst in an agile delivery model
  • Previous experience with CX Product Management and/or Customer Success preferred
  • Demonstrate strong interpersonal, organizational and leadership skills
  • Excellent verbal and written communication skills
  • Self-motivated requiring little supervision
  • Ability to prioritize and multi-task in a fast paced, changing environment
  • Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline
Posted: 2021-06-04 Expires: 2021-07-05
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Business Analyst, Customer Success

Cisco Systems Inc.
Offsite, RTP
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