3 days old

Business Analyst Consultant, VOC, UHC M & R Marketing - Telecommute - 914236

Minnetonka, MN 55345 Work Remotely
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  • Job Code
    914236
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
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UnitedHealthcare is dedicated to helping people live healthier lives and to make the health system work better for everyone. Help us achieve this powerful mission by joining the Government Programs Voice of the Customer (VOC) team as we shed light on our members expectations, needs, and preferences.
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Data is at the heart of what we do. We use the power of analytics, Natural Language Processing (NLP), and resources from our research partners to aggregate and distribute insights in a repeatable, governed process. All with the intention of understanding our members better and helping to deliver a better member experience.
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This VOC Business Analyst Consultant will be responsible for the management and interpretation of data to improve the member experience, increase NPS, and support Marketing efforts for the Government Programs business.
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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
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Primary Responsibilities:
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  • Lead role in analysis, NLP modeling (design, execution and audit), and the distribution of insights from VOC source data across all of Government Programs member feedback
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  • Manage collaboration with business partners and stakeholders to gather requirements, design, and deliver VOC solutions (while anticipating needs and assessing value)
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  • Support the management of our relationships with vendor partners (particularly Clarabridge)
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- Point person for day-to-day connectivity
"- Product enhancement implementation planning
"- Workload and productivity management
"- Release analysis and prioritization
"- Meeting facilitation/organization
"- Enterprise user group liaison
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  • Take a leadership role in collaboration with other analysts to develop best practices and drive improvement within the team
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  • Serve as a key resource on complex and/or critical VOC issues across the organization driving creative solutions and impactful insights
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  • Serve as a SME and influencer for VOC strategy, including but not limited to:
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- Overall analysis, measurement, and insights delivery
"- Identification and prioritization of existing and future sources of member feedback
"- Selection and utilization of VOC tools
"- NLP modeling and query building
"- Dashboarding functionality and presentation
"- Stakeholder relationship management
"- Ad-Hoc reporting management
"- Self-Service tools and resources
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Required Qualifications:
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  • College degree or equivalent work experience
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  • Experience in developing and managing program/project plans and roadmaps
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  • 3+ years of experience in one or more of the following areas:
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- Relationship management
"- Data analysis
"- Reporting / business intelligence
"- Statistical modeling
"- Business analysis and strategic insights delivery
"- Journey mapping
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  • Advanced level of proficiency with MS Excel
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  • Ability to creatively problem solve juggling multiple priorities and overcoming conflicting research or inaccurate data
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:
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  • 3+ years in a Voice of the Customer, Consumer Experience, or similar role role creating insights and influencing decision makers
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  • Degree in Business, Health Administration, Computer Science, Engineering, MIS, Finance, Math or similar
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  • Direct Government Programs, UnitedHealthcare, or other related healthcare experience
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  • Experience working with virtual teammates and stakeholders
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  • Net Promoter System certified or experience implementing or working within an NPS system
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  • Experience using natural language processing technology (e.g., Clarabridge) and/or machine learning algorithms to perform analysis
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  • Experience working with customer feedback including, but not limited to, survey data
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  • Tableau dashboard development or user experience
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  • Additional experience in NICE/Nexidia, SAS, Qualtrics, data architecture, or data lake/big data solutions
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  • Demonstrated ability to interact with and influence all levels of an organization, regardless of direct authority. Success working closely with executive leadership.
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  • Exhibits a high degree of ingenuity, creativity and resourcefulness and works well with ambiguity
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  • Strong critical thinking skills including problem solving, decision making and analysis
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  • A love of collaboration and learning
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  • A fearless and positive attitude
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  • Passion for people, with an intense desire to find ways to improve their experience
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  • Self-Starter who is motivated and always looking for proactive ways to drive improvement with their own work and that of our team & organization
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  • Excellent verbal and written communication and presentation skills with the ability to form meaningful relationships with teammates and stakeholders
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Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)
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Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Job keywords: Business Analyst Consultant, VOC, UHC M & R Marketing, Relationship management, Data analysis, Reporting, Business intelligence, Statistical modeling, Business analysis, Strategic insights delivery, Journey mapping, Minnetonka, MN, Minnesota, Telecommute, Telecommuter, Telecommuting, Remote, Work from home, Work at home
Posted: 2021-06-11 Expires: 2021-07-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Business Analyst Consultant, VOC, UHC M & R Marketing - Telecommute - 914236

UnitedHealth Group
Minnetonka, MN 55345

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