1+ months

Broker Agent Service Specialist - Hartford, CT or Minnetonka, MN - 895572

Hartford, CT 06103
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  • Job Code
    895572

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM

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The Analysts handle incoming inquiries from customers (external/internal), which require analysis that result in processing system transactions to update commission payment records within established guidelines. These transactions impact commission payments to Agencies, Brokers, Agents and accuracy is critical. Entails high volume of written communication and telephone communications.

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Primary Responsibilities:

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  • Responsible for comprehending the unit policies and procedures to process and maintain complex Producer commission payment records while ensuring a high level of customer service and maximizing productivity
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  • Work queue Assigning handling multiple Microsoft Outlook mailboxes
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelor's Degree (or higher)
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  • 1+ years of Customer Service experience
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  • Experience with Microsoft Excel (creating and pulling spreadsheet reports, VLOOKUP, pivot table, and creating formulas)
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  • Experience with a high volume of data entry for handling creation of work assignments
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  • Ability to work an 8 - hour shift between the hours of 7:00am - 5:00pm, Monday - Friday
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications:

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  • Prior Broker Service and Commissions experience
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  • Healthcare Insurance experience
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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Some of the steps weve taken to ensure employee well-being include:

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  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
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  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
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  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
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  • Fully cover the COVID-19 healthcare costs for our employees
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  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers at UnitedHealthcare Employer & Individual.We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This isyour lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: UnitedHealth Group, UnitedHealth care, health care, customer service, broker service, commission, healthcare insurance, hiring immediately

Posted: 2020-11-28 Expires: 2021-01-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Broker Agent Service Specialist - Hartford, CT or Minnetonka, MN - 895572

UnitedHealth Group
Hartford, CT 06103

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