1+ months

BroadSoft Delivery Manager, CX Service Provider

Cisco Systems Inc.
San Jose, CA 95113
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This position is for a Delivery Manager in the Service Provider (SP) theater specializing in BroadSoft Professional Services. In this role you are accountable and responsible for leading a team of engineers and architects who specialize in delivering Plan/Design/Implement services for Cisco BroadWorks. You will attract and hire outstanding and diverse talent, aligned to Cisco's culture and business. You will understand business metrics and lead area expectations around bookings, revenue, team billable utilization, CX Center adoption, and quality delivery.


You will partner with Service Delivery Leaders (SDL), Project Managers (PMs) Sales Specialist Services (SSS), Customer Success Specialist (CSS), Business Development Managers (BDM), and Account Managers (AMs) to identify new opportunities, assist in prioritization, and driving strategy for growth in the area.


A successful candidate has the capabilities to handle demands from internal and external partners while helping the team deliver successful outcomes in-scope and within budget. Collaborate with peers on continuous process improvement. Drive the program and project tactical activities while seeing the overall strategic objectives of the customers and business. The candidate has outstanding communications skills with strong capabilities driving team members to success

Minimum Requirements:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2020-10-26 Expires: 2020-12-21
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BroadSoft Delivery Manager, CX Service Provider

Cisco Systems Inc.
San Jose, CA 95113
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