1+ months


Livonia, MI 48154
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Branch Installation Manager (BIM) is primarily responsible for the efficient movement of Home Depot Interiors (HDI) projects through the installation process. The BIM oversees and manages the installation process from beginning to completion of the in-home-sale to the satisfaction of the customer. The BIM manages the branch field and warehouse installation teams, and is responsible for job start badge compliance, job audits, jobsite inspections, onboarding and terminating service providers, driving store connectivity and customer service. The BIM is responsible for meeting and exceeding performance standards and financial metrics as it relates to the efficient completion of jobs, timely installation of jobs in the pipeline, voice of the customer surveys, as well as P\u0026L responsibility including gross margin, install labor rates, and installed revenue. Additionally, the IM is responsible for the recruitment, onboarding, maintenance and quality of service providers, with sufficient capacity that exceeds net sales growth and quality of installations.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 35% - Responsible for owning the customer experience, setting the standard for service excellence, and resolving escalated customer issues. Responsible for overall recruitment, onboarding, maintenance and quality of the service providers with sufficient capacity to exceed net sales growth with quality installations. \u003Cbr /\u003E \u003Cbr /\u003E 25% - Responsible for meeting/exceeding performance standards related to: gross margin, install labor rates, installed revenue, timely measure and installation, concessions, open services, and voice of the customer. \u003Cbr /\u003E \u003Cbr /\u003E 20% - Manage the efficient movement of all jobs sold through the installation process in partnership with the Sales and Administration teams. \u003Cbr /\u003E \u003Cbr /\u003E 20% - Leads installation and warehouse teams. Responsible for hiring, training, coaching/mentoring and performance management of \u003Cbr /\u003E associates. Ensures site and warehouse safety standards and compliance.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Regional General Manager.\u0026nbsp;\u003Cbr /\u003E This position has 2\u002B reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Typically in a comfortable environment but with regular exposure\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u0026nbsp;\u003C/strong\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas\u0026nbsp; and/or GED.\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003EPreferred Qualifications:\u0026nbsp;\u003C/strong\u003E\u003C/strong\u003EHome\u0026nbsp;improvement\u0026nbsp;or\u0026nbsp;remodeling\u0026nbsp;experience.\u003Cstrong\u003E\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u0026nbsp;\u003Cbr /\u003E \u003C/strong\u003ELeverages partnerships/Strong customer service skills\u0026nbsp; \u003Cbr /\u003E Excellent communication skills\u0026nbsp; \u003Cbr /\u003E Drives change influences others/Provides inspiration\u0026nbsp; \u003Cbr /\u003E Solid leadership and Interpersonal skills\u003C/div\u003E
Posted: 2020-04-08 Expires: 2020-06-06
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Home Depot
Livonia, MI 48154

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