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Bluetooth SW Customer Engineer

Qualcomm Inc.
Hedgesville, WV 25427
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Company:

Qualcomm China

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

GENERAL SUMMARY

Provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. Ensures that the application/solution is functioning according to specifications. May provide software development and consultation to prospective users and/or product capability assessment and validation. Assists customers with any questions, issues, debugging, or troubleshooting regarding software systems and applications.

The responsibilities of this role include:
Working under some supervision.
Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
Completing tasks with multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
Exercising creativity to draft original documents, imagery, or work products within established guidelines.
Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
May be solicited during strategic planning period.

The responsibilities of this role do not include:
Financial accountability (e.g., does not involve budgeting responsibility).

Principal Duties & Responsibilities
Provides timely and accurate answers to common customer inquiries.
Identifies customer problems and works with manager and/or project leads to recommend solutions.
Provides customer input to design engineering team regarding modifications to Qualcomm solutions.
Performs root cause analyses on basic customer problems to identify underlying issue.
Participates in integrating Qualcomm software to customer requirements.
Assists the development team with customizing Qualcomm software to meet customer requirements.
Debugs issues in customer software systems.
Communicates essential technical information to be leveraged by sales and marketing teams.
Participates in and represents customer perspectives in internal project meetings.
Demonstrates advanced knowledge of debugging techniques for a specific work area (e.g., Wi-Fi, Bluetooth).
Owns a piece of a software module and tests and recommends appropriate modifications and enhancements in light of customer needs to appropriate party.
Publishes (e.g., writes, reviews, and edits) product technical documentation.
Demonstrates Qualcomm products and offerings to customers as instructed by tech leads.

Physical Requirements

Frequently transports between offices, buildings, and campuses up to mile.

Frequently transports and installs equipment up to 5 lbs.

Performs required tasks at various heights (e.g., standing or sitting).

Monitors and utilizes computers and test equipment for more than 6 hours a day.

Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Minimum Qualifications

Education:

Bachelors - Computer Science, Bachelors - Engineering, Bachelors - Information Systems

Work Experiences:

2+ years experience with debugging techniques., 2+ years experience with Programming Language such as C, C++, Java, Python, etc., 2+ years Software Applications Engineering, Software Development experience, or related work experience.

Certifications:

Skills:

Preferred Qualifications

Education:

Work Experiences:

4+ years Software Applications Engineering, Software Development experience, or related work experience. ,1+ years experience in a customer-facing role. ,1+ years of work experience in a role requiring interaction with leadership.

Certifications:

Skills:

Android, Computer Software Programs, Embedded Device Drivers, Embedded Linux, Software Applications

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomms toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.


We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goalwe invent breakthrough technologies that transform how the world connects, computes, and communicates.

Employment Notices for US-based Job Postings

Equal Employment Opportunity

"EEO is the Law" Poster Supplement

Pay Transparency NonDiscrimination Provision

Employee Polygraph Protection Act

Family Medical Leave Act

Rights of Pregnant Employees

Discrimination and Harassment

California Family Rights Act

Prepare and succeed

Qualcomm Interview FAQs

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Posted: 2021-06-11 Expires: 2021-07-12
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Bluetooth SW Customer Engineer

Qualcomm Inc.
Hedgesville, WV 25427

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