15 days old

Billing Representative - Colorado Springs, CO - 925323

Colorado Springs, CO 80903
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  • Job Code
    925323

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.SM

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am - 500pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 S. Cascade Suite 140 Colorado Springs, CO

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What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. Also, youll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

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Primary Responsibilities:

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  • Responsible for achieving KPIs / Metrics set by Management
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  • Investigates / resolves denied and short paid transactions in a timely and effective manner
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  • Manages work queue to insure all accounts are worked, timely and appropriately in monthly cycle
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  • Follows the department Policy and Procedures set by Management
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  • Identifies key challenges driving AR, escalates to Management for resolution at a global level
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  • Ability to analyze AR work queue, provide recommendations for resolution and identify billing and payment trends
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  • Ability to maneuver through various billing systems and understand work flow
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  • Communicates with Business Partners, providing excellent customer service in order to reconcile outstanding account balances using approved collection techniques
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  • Works to resolve account balances of an assigned portfolio of accounts
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  • Required actions taken may include (but not limited to) write-offs, appeals, transfers, review of EOBs and other carrier correspondence, litigation and self pay referrals
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  • Works with internal departments and Business Partners in identifying carrier trends to escalate for resolution. This may include missing bill files, incorrect bill form types, missing documentation, etc)
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  • Works with Collections Manager / Supervisor of other member of the Management Team on special projects as needed
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 1+ years of Accounts Receivable, billing and collections experience in the Healthcare industry
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  • Experience with Microsoft Office including Excel (ability sort, filter, pivot tables)
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  • You will be asked to perform this role in an office setting or other company location
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Soft Skills:

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  • Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SM

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Colorado Residents Only: Thehourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Healthcare, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, hiring immediately, #rpo

Posted: 2021-06-04 Expires: 2021-07-04

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Billing Representative - Colorado Springs, CO - 925323

UnitedHealth Group
Colorado Springs, CO 80903

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