21 days old

Bilingual (Spanish/English) Customer Service Sales Representative - Phoenix, AZ - 913209

Phoenix, AZ 85003
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  • Job Code
    913209

Join Us at Our VirtualMedicare & Retirement Inside Sales Job Fair!

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Tuesday, February 16th, 2021

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12:00pm 3:00pm CT

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Register Here

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Connect from your smartphone, tablet, or computer to chat with Recruiters and watch live presentations from Hiring Managers to learn more about ouropen positions!

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We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.

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Apply today to be part of our next sales training class.

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Leverage your sales experience into a sales career with UnitedHealth Group. As anInsideSales Representative,you'll answer incoming calls from people interested in purchasing insurance supplements (no cold calling). You'll solicit basic information, answer questions and provide options while serving as a consultant to help the callers select the right plan for their situation and budget. Dont wait to join us! Theres never been a better time than now to start doingyour life's best work.(sm)

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Inside Sales Representativesreceive a competitive base salary and are eligible to receive bonuses based on sales performance. Our training classes not only prepare you for your role and ensure that you have the tools and resources that you need to be successful, but we will pay for and provide support for you to obtain the required state insurance licenses you need to have.

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If you provide verification you hold the appropriate state licenses at the time an offer is made, and upon hire you successfully complete our UHC Portfolio Agent New Hire training class, you may be eligible for a $1,000 sign on bonus.

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Work Schedule: Monday-Friday 7:00AM 7:00PM, shift will be provided during training.

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Primary Responsibilities:

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  • Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale
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  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
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  • Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
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  • May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
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  • Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines
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  • Meet the goals established for the position in the areas of: sales quota, attendanceand other performance criteria
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  • Meet and maintain requirements for agent licensure, appointments, and annual product certification
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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All new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

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*** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

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Required Qualifications:

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  • High School Diploma/GED OR 10 years of equivalent working experience
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  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
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  • Within 14 days, must obtain all appropriate state insurance licenses (may be completed during training)
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  • Spanish proficiency
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  • You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similarUnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in aUnitedHealth Groupbuilding, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:

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  • Sales experience
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  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
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  • Flexibility to customize approach to meet all types of caller communication styles and personalities
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:billing, claims, medical claims, healthcare claims,office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, adjustments, phone support, sales, telesales, Medicare, hiring immediately

Posted: 2021-02-04 Expires: 2021-03-12

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Bilingual (Spanish/English) Customer Service Sales Representative - Phoenix, AZ - 913209

UnitedHealth Group
Phoenix, AZ 85003

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