22 days old

Bilingual Service Account Manager Associate - Brooklyn, NY

Brooklyn, NY 11201
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  • Job Code
    866877

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Responsible for the daily support of the sales function to minimize the administrative work of producers. Responsibilities include analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, communicating pricing data, and managing the operational logistics of sales meetings and activities. Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales - related information systems and procedures.


Primary Responsibilities:

  • Provides excellent service to walk - in members
  • Receives and responds to inquiries from walk - in members regarding benefits, policies, procedures and protocols
  • Acts as a customer advocate in providing assistance to resolve members? issues and problems. Follow - up calls to members with resolution to identified issues in timely manner
  • Resolves inquiries related to authorizations, claims, enrollment, and billing. Provides service requests to other departments as needed
  • Fulfills material requests for members
  • Maintains accurate member data, including addresses, phone numbers, and PCP changes
  • Inputs data in system for record tracking and issue resolution
  • Documents all issues in system in a timely manner
  • Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience
  • Promotes various store events and seminars to customers
  • Assists members to apply for various government assistance programs
  • Performs accountabilities in accordance with established organizational metrics. Identifies trends and continuously makes recommendations to improve processes
  • Reports issues or problems with members, systems and processes to manager
  • Assists and involves in member retention projects
  • Performs other related projects and duties as assigned
  • Meets established performance standards
  • Demonstrates the ability to build and maintain productive working relationship with others and contribute as an effective team member
  • Performs insides sales function to increase new business
  • Service walk - in prospects interested in Medicare and Individual Products
  • Explains plan benefits and assist prospects to choose the most appropriate plan according to their needs
  • Provides information on various plan designs and send out benefit package and sales materials
  • Coordinates with Sales Rep. on prospect follow - up
  • Inputs sales activities and results on sales tracking system
  • Collects and reviews enrollment application to ensure completeness
  • Coordinates with Sales Administrative Assistant and Enrollment Dept. to ensure smooth enrollment process
  • Basic, structured, standard approach to work.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-18 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual Service Account Manager Associate - Brooklyn, NY

UnitedHealth Group
Brooklyn, NY 11201

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