3 days old

Bilingual (Korean/English) Senior Customer Service Representative - Remote $1000 Sign-on bonus - 1000407

Dallas, TX 75201 Work Remotely
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  • Job Code
    1000407

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.

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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM

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UnitedHealth Groupis working to create the health care system of tomorrow. Already Fortune 10, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

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TheBilingual (Korean / English)Senior Customer Service Representativeis responsible for handling all incoming Billing and Eligibility phone calls and for serving as the primary customer interface for departmental inquiries.

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Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Training will be conducted virtually from your home.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Ensures quality customer service for internal and external customers.
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  • Responds to incoming customer service requests, both verbal and written (calls, emails, chats).
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  • Identifies and assesses customers' needs quickly and accurately.
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  • Solves problems systematically, using sound business judgment.
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  • Partners with other billing and eligibility department representatives to resolve complex customer service inquiries.
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  • Monitors delegated customer service issues to ensure timely and accurate resolution.
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  • Applies appropriate communication techniques when responding to customers, particularly in stressful situations.
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  • Informs and educates new customers regarding billing / invoicing set up and billing/payment procedures.
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  • Places outgoing phone calls to complete follow-up on customer service requests as necessary.
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  • Responds to customer service inquiries in writing as necessary.
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  • Processes member terminations (i.e. phone disenrollment).
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  • Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications.
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  • Implements customer service strategies and recommends related improvements/enhancements.
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  • Maintains timely, accurate documentation for all appropriate transactions
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  • Makes corrections and adjustments.
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  • Consistently meets established productivity, schedule adherence, and quality standards.
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  • Proactively seeks to further develop billing and accounts receivable competencies.
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  • Keeps management abreast of all outstanding issues.
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  • Adapts procedures, processes, and techniques to meet the more complex position requirements.
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  • Participates in load balancing.
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  • Addresses special (ad-hoc) projects as appropriate.
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  • Seeks involvement in continuous quality improvement initiatives.
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  • Ensures quality customer service for internal and external customers.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 2+ years of customer service experience analyzing and solving customer problems
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  • 2+ years of basic proficiency with Windows PC applications which includes the ability to learn new and complex computer system applications
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  • Korean / English Bilingual
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  • Must be available to work evenings, nights, and weekend shifts
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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Some College (or higher)
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  • 2+ years of customer service experience in a call center environment
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  • Experience with UNET
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  • Experience with ISET
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Physical Requirements and Work Environment:

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  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
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  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords:UnitedHealth Care; UHC; Customer Service, Remote; Korean; Bilingual;work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Posted: 2021-07-22 Expires: 2021-08-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Bilingual (Korean/English) Senior Customer Service Representative - Remote $1000 Sign-on bonus - 1000407

UnitedHealth Group
Dallas, TX 75201

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