1+ months

Bilingual in Chinese Cantonese and Mandarin Service Account Manager - Irvine, CA and Buena Park, CA - 935072

Buena Park, CA 90621
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  • Job Code
    935072

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Chinese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM

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Primary Responsibilities:

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  • Provide excellent service to walk - in members
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  • Acts as a customer advocate in providing assistance to resolve members issues and problems
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  • Follow - up calls to members with resolution to identified issues in timely manner
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  • Resolves inquiries related to authorizations, claims, enrollment, and billing
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  • Provides service requests to other departments as needed
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  • Fulfills material requests for members
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  • Maintains accurate member data, including addresses, phone numbers, and PCP changes
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  • Inputs data in system for record tracking and issue resolution
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  • Documents all issues in system in a timely manner
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  • Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience
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  • Promotes various store events and seminars to customers
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  • Assists members to apply for various government assistance programs
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  • Performs accountabilities in accordance with established organizational metrics
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  • Identifies trends and continuously makes recommendations to improve processes
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  • Reports issues or problems with members, systems and processes to manager
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  • Assists and involves in member retention projects
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  • Performs other related projects and duties as assigned
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  • Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member
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  • Performs Insides sales function to increase new business
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  • Service walk - in prospects interested in Medicare and Individual Products
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  • Responsible for the daily support of the sales function to minimize the administrative work of producers
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • California Health License or the ability to obtain license within 30 days of employment
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  • Bilingual in Chinese Cantonese / Mandarin
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  • Ability to navigate through multiple computer programs including Microsoft Excel (create spreadsheets) and Microsoft Word (update documents)
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • 1+ years of Case Management experience
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This isyour life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: UnitedHealth Group, UnitedHealth Care, Health Care, Sales, Medicaid, Retirement, Bilingual, Chinese language, Case Management, California Health License, hiring immediately, #rpo

Posted: 2021-06-16 Expires: 2021-08-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual in Chinese Cantonese and Mandarin Service Account Manager - Irvine, CA and Buena Park, CA - 935072

UnitedHealth Group
Buena Park, CA 90621

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