1+ months

Bilingual English/Spanish Patient Services Representative (Primary Care Plus Clinic) – Metairie, LA

Metairie, LA 70005
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  • Job Code
    885450

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. 

 

Employees in this position will work as an extension of medical practices by making appointments, addressing general inquiries, and making referrals. 

 

The ideal candidate for this role is one who enjoys continually adapting to a fast - paced, team - oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your consumer - facing demeanor, and be an attentive listener in order to resolve consumer issues effectively and efficiently. 

 

Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem - solving skills.

 

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of Monday - Friday, 8:00 - 5:00. It may be necessary, given the business need, to work occasional overtime. The clinic is located in Metairie, LA.


Primary Responsibilities:

  • Answer inbound calls from patients and providers regarding appointments and general inquiries
  • Refer calls to nurse triage team according to protocols
  • Track appointments and document information completely, timely, and accurately
  • Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Escalate transactions when defined by protocols
  • Demonstrate active listening and empathy in all interactions
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation
  • Demonstrate courtesy in each interaction 
  • Control the interaction to ensure each of the consumer's inquiry is handled completely and efficiently
  • Meets key performance goals established including quality and attendance
  • Maintain confidentiality and adhere to HIPAA requirements
  • Other duties, as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-09-09 Expires: 2020-11-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual English/Spanish Patient Services Representative (Primary Care Plus Clinic) – Metairie, LA

UnitedHealth Group
Metairie, LA 70005

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