Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.AtUnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

This service model simplifies the way consumers and their families engage in health care - clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable.

TheBilingualCustomer Service Care Coordinatoris responsible for providing compassionate customer service and issue resolution to our members. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. This role is responsible for coordination of member navigation plans with health plan clinical and non-clinical staff supporting members enrolled in Medicare benefits.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 9:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9100 S Dadeland Blvd, Miami, FL 33156.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:https://info.uhg.com/

Primary Responsibilities:

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• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
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• Serve as a single point of contact for the customer and form a strong relationship to support them
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• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
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• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
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• Respond to and own consumer inquiries and issues
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• Conduct proactive research on assigned member accounts to identify service issues
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• Identify gaps in processes and work closely with other departments for process improvement
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• Provide education and status on previously submitted pre-authorizations or pre-determination requests
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• Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
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*** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

This is high volume, customer service environment. Youll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• High School Diploma, GED, or Equivalent work experience
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• Minimum of 4+ years of combined education, work and/or volunteer experience
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• Bilingual fluency in English and Spanish
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• If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
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• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
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• Sales or account management experience
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• Customer Service Experience
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UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps weve taken to ensure employee well-being include:

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• Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
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• Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
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• Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
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• Fully cover the COVID-19 healthcare costs for our employees
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You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with UnitedHealthcare.Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour lifes best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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