1+ months

Bilingual (English / Chinese) Business Development Analyst - Palisades Park, NJ - 925510

Palisades Park, NJ 07650
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  • Job Code
    925510

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Chinese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

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Positions in this function are responsible for supporting membership growth by developing and leading Asian-language telemarketing function for all lines of business nationwide. This position will enhance the UnitedHealthcare brand by positioning this function as healthcare information resource center, both telephonically and virtually.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime. Our offices are located at: 7 Broad Avenue, Palisades Park, NJ.

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Primary Responsibilities:

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  • Work with internal and matrix teams to create a resource guide and find solutions to the common inquiries about health insurance needs
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  • Partner with Marketing team to effectively reach out to Asian community by providing feedback on various promotional channels
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  • Work with Sales team to guide prospects to enroll through appropriate channels to increase Asian membership nationwide.
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  • Track, qualify and manage leads generated telephonically and virtually
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  • Accountable for team performance metrics answer rate, quality of the calls, resolution rate etc.
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  • Analyze business, performance, and sales related reports.
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  • Identify business trends and opportunities and share with marketing and sales team.
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  • Manage RSVPs for retail and marketing events
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  • Coordinate and assign training resources for team
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  • Scheduling of manpower arrangement including PTO review and approval
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  • Organize and host regular team meetings
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  • Back up retail office staff as needed
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  • Attend enterprise meetings related to job areas
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  • Assign manpower and job duties to staff and contractors
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  • Approve staff and contractors timesheets
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  • Daily retail operations decision
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  • Staff and contractor training
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Associate's Degree (or higher)
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  • Bilingual fluency (verbal and written) in Chinese (Cantonese AND Mandarin) and English
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • 2+ years of customer service experience
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  • Experience leading a team
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  • Experience with health and /or general insurance sales
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  • NY/NJ Health License
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Soft skills:

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  • Ability to multitask
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  • Good verbal and written communication skills
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, hiring immediately, #RPO

Posted: 2021-06-15 Expires: 2021-08-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual (English / Chinese) Business Development Analyst - Palisades Park, NJ - 925510

UnitedHealth Group
Palisades Park, NJ 07650

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