1+ months

Bilingual Business Sales & Service Representative

Mexico, MO 65265
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Meet business needs by providing customer service and then cross-selling assigned products such as satellite TV, mobility, and Broadband Internet, while providing solutions and services to businesses. Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Interacting with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support. Serving as a Trusted Advisor to provide on matters such as billing, orders, complaints, and/or other customer requests. Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.


- Provide customer service and billing support, solve any issue related with a customers account. Adding new lines or services to accounts to help customers business grow


- Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customers needs beyond just the resolution of the issue.


- Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.


- Products offered, mainly Broadband Internet, TV service (DIRECTV), landline, email, different packages and other AT&T products, Mobility for businesses.


- Type of sales: Upgrades, package change, adding new services, plan change


**Qualified candidates must meet the following requirements for the position:**


+ Previous work in any kind of sales is needed

+ Advanced English proficiency to communicate effectively

+ Experience using a personal computer and Microsoft Office products is a must

+ Schedule flexibility: Our centers operate Monday through Sunday from 7am to 9.15pm. Your work schedule may be any time during operating hours and will provide two days off each week.


**Whats in it for you? Start with the paycheck, our monthly compensation package is:**


+ Base Salary: MXN$13,129 (40 hrs. p/week)

+ Sales based bonus up to MXN $8,000 monthly

+ Grocery voucher MXN $2,680

+ Restaurant voucher MXN $1,761


**In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T youll be eligible for some great rewards:**


+ 50% discount on five lines of AT&T Wireless service.

+ Vacation days, plus three personal days, life insurance, onsite medical and more.

+ Paid starting from your first day of training, including benefits.

+ Daycare discounts with participating child care centers.

+ Work from Home Support Allowance.


Your health and safety are a top priority. All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business. AT&T will provide the necessary equipment and you will need to provide a suitable work space with stable internet connection and cell phone signal.


As a result of COVID-19 Contingency circumstances, we are requesting our candidates to confirm their availability to train/work remotely. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. This is a TEMPORARY measure, once the health authorities confirm the contingency measures changes, you should be available to work at our office location based on business unit needs. The change to permanent telework, in its case, will be in accordance with applicable Legal Regulations.


Ready to take our service to the next level? Apply today.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-04-01 Expires: 2021-05-16
Sponsored by:
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Bilingual Business Sales & Service Representative

AT&T
Mexico, MO 65265

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