1+ months

Bilingual Customer Service Representative - Sales/National Business

Naucalpan de Juárez, EDOMEX 53664
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Delivering best-in-class service is just the beginning. As a Bilingual National Business Representative, youll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.


Working in one of the most advanced contact centers in the world, youll play a vital role in shaping the customer experience. You will be selling assigned products, solutions, and services to residential, business, government, and international customers, directly and/or indirectly. Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Responsible for meeting or exceeding individual sales objectives, as well as meeting or exceeding customer care commitments. Interacting with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support. Serving as a Trusted Advisor to provide support to customers (external or internal) on matters spanning products & services, billing, orders, complaints, and/or other customer requests. Serving as a customer advocate for international customers. Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.


**Qualified candidates must meet the following requirements for the position:**


+ Advanced English proficiency to communicate effectively

+ Experience using a personal computer and Microsoft Office products is a must

+ High school completion or one year of customer service/sales experience preferred

+ Previous work in sales, collections or similar roles is an advantage.

+ Schedule flexibility: Our centers operate Monday through Sunday from 7am to 9.15pm. Your work schedule may be any time during operating hours and will provide two days off each week.


**Whats in it for you? Start with the paycheck, our monthly compensation package is:**


+ Base Salary: MXN$13,129 (40 hrs. p/week)

+ Grocery voucher MXN $2,680

+ Restaurant voucher MXN $1,761

+ On our National Business Team, reps. can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,478 MXN.


**In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T youll be eligible for some great rewards:**


+ 50% discount on five lines of AT&T Wireless service.

+ Vacation days, plus three personal days, life insurance, onsite medical and more.

+ Paid starting from your first day of training, including benefits.

+ Daycare discounts with participating child care centers.


Your health and safety are a top priority. All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business. AT&T will provide the necessary equipment and you will need to provide a suitable work space with stable internet connection and cell phone signal.


As a result of COVID-19 Contingency circumstances, we are requesting our candidates to confirm their availability to train/work remotely. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal. This is a TEMPORARY measure, once the health authorities confirm the contingency measures changes, you should be available to work at our office location based on business unit needs. The change to permanent telework, in its case, will be in accordance with applicable Legal Regulations.


Ready to take our service to the next level? Apply today.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-01-26 Expires: 2021-03-06
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Bilingual Customer Service Representative - Sales/National Business

AT&T
Naucalpan de Juárez, EDOMEX 53664

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