24 days old

Bilingual Customer Service Representative, Credit & Collections

Naucalpan de Juárez, EDOMEX 53664
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Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, youll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.


Working in one of the most advanced contact centers in the world, youll play a vital role in shaping the customer experience. Its up to you to build a rapport with customers, resolving billing questions and coordinating payment options that will bring accounts current. Youll gain valuable experience along with access to the resources you need to make an impact on your future and ours.


**To be successful working on our Credit and Collections team, youll need to:**


Have effective communication and negotiation skills, being able to overcome objections and find solutions.


Be capable of managing to a variety of customer emotions and requirements.


Establish positive relationships with customers during every interaction.


Listen, respond, and resolve consistently on every call throughout your shift.


Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.


**Qualified candidates must meet the following requirements for the position:**


Advanced Conversational English to converse seamlessly with U.S. customers.


Personal Computer experience with Microsoft Windows and Office.


High school completion or one year of customer service.


Ability to work anytime during operating hours with two days off per week; we operate 7am to 9:15pm seven days a week.


Previous experience in billing, collections, or similar roles is highly desired.


**Whats in it for you? Start with the paycheck! Our monthly compensation package is:**


Base Salary: MXN$16,200 (40 hrs p/week)


Grocery voucher MXN $2,680


Restaurant voucher MXN $1,761


**In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T youll be eligible for some great rewards:**


50% discount on five lines of AT&T Wireless service.


Vacation days, plus three personal days, life insurance, onsite medical and more.


Paid starting from your first day of training, including benefits.


Daycare discounts with participating child care centers.


Your health and safety are a top priority. All interviews are being conducted virtually, and all employees may be required to work/train from our office location or remotely, depending on the needs of the business. AT&T will provide the necessary equipment and you will need to provide a suitable work space with stable internet connection and cell phone signal.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-02-06 Expires: 2021-03-08
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Bilingual Customer Service Representative, Credit & Collections

AT&T
Naucalpan de Juárez, EDOMEX 53664

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