1+ months

Bilingual Customer Care Advocate

Winston-Salem, NC 27101
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$13.15/hr Bilingual Annual rat

Daily Duties Of the PepsiCo Customer Care Advocate:

Class Date: 3/23/2020
Interviews Week of 2/3 & 2/10
$13.15/hr Bilingual Annual rate $27,352.00

  • Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
  • Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
  • Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
  • Follow standardized procedures to deliver world class customer service and first call resolution
  • Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .

What we offer you:

  • Medical, Dental, Life and Disability Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Overtime Opportunities
  • Monthly Bonus potential
  • Retirement Planning Options (401K)
  • Advancement after 1 year of sustained performance with no documented actions
  • Local and Global career advancement opportunities

Qualifications and Requirements:

Bilingual Customer Care Advocate
Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .
Must speak Spanish or French fluently. Must read/write Spanish or French proficiently.
  • High School Diploma/GED or greater
  • Minimum 1year customer service experience or 4 year degree
  • Strong proficiency in data entry
  • Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs
Job Ref: 5000577825006","city":"Winston-Salem","state":"NC
Posted: 2020-01-30 Expires: 2020-04-03

Performance with Purpose


Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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Bilingual Customer Care Advocate

PepsiCo Inc.
Winston-Salem, NC 27101

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