26 days old

Bilingual Community Outreach Rep, National Growth Team - San Diego, CA - 928606

San Diego, CA 92101
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  • Job Code
    928606

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

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As a CA Community Outreach Representative, you'll have the opportunity to utilize innovative strategies and programs to ensure access to health care coverage for the underserved. You'll use your energetic, empathetic approach to add value to our team and impact millions of lives. Through community marketing and outreach efforts, you will have a direct impact on membership growth and retention. You'll use your dedicated, can-do attitude to be part of an elite team to rewrite the history of UnitedHealth Group.

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Working under minimal supervision and collectively with the UHC National Medicaid Growth team, this Community Outreach Rep is responsible for working in targeted communities to grow membership. Specifically, this position is responsible for building valued-partner relationships with healthcare providers and community-based organizations (CBOs) that provide mutually beneficial opportunities to serve the Medi-Cal community.

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** This is a 40hr work week schedule**
"** Outside/field position supporting growth team**

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If you are located in San Diego County, CA you will have the flexibility to telecommute* as you take on some tough challenges.

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Primary Responsibilities:

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  • Develop and execute innovative marketing outreach strategies to support membership growth and retention, innovation, and member and provider experience
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  • Build solid, meaningful and impactful relationships that drive engagement with community-based organizations (CBO's), faith-based organizations (FBOs), key stakeholders and other influencers, leading to membership growth and retention opportunities
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  • Represent health plan at community collaboratives and other groups/meetings/activities to bring awareness to health plan benefits and services
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  • Plan, implement and participate in in-person or virtual events to engage Medi-Cal members and potential members
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  • Develop and implement provider engagement strategies (including field-based approaches and face-to-face visits) in partnership with network partners that specifically focuson membership growth and retention
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  • Drive sustainable and smart growth strategies for membership and market share by developing solid relationships within the health plan and across departments to align externally facing strategies (network, marketing, clinical and quality)
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  • Conduct market research and competitive analysis to drive outreach strategies and initiatives
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  • Timely and accurately document outreach activities in Salesforce CRM and generate growth reports for internal leadership
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  • Understand/track membership growth including adds, terminations, market share and net growth by provider
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  • Assure in-depth understanding of CA market Medicaid (Medi-Cal) products, value added services, benefits and state regulations
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  • Complete annual marketing certification. Ensure that all materials, presentations and other information distributed to the community have been state-approved and follow CMS guidelines
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  • Be able to align national growth strategies to address local market priorities and unique requirements to assure delivery of RFP commitments and contractual requirements
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  • Manage inventory of printed materials and promotional items. Submit approved order requests through internal processing systems.Maintain budget tracking of expenditures
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  • Strategize with Marketing/Communications department on development of campaigns and materials
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  • Assure that diversity and inclusion and our UHG corporate cultural values are included in all interactions with internal and external partners, incorporating integrity into all aspects of our business. Ensure that health plan materials, presentations, events and other activities are appropriate to our diverse community
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Demonstrated Skills:

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  • Excellent verbal and written communication skills
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • 2+ years of marketing or community outreach experience
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  • Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
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  • Have established professional relationships with local community contacts
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  • Bilingual fluency in English and Spanish
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  • Access to reliable transportation to travel to client and/or patient sites within a designated area
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  • Ability to travel locally (via car) 75% of the time within this San Diego County CA market area
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  • Able to work core business hours Monday-Friday and evenings and/or weekends, when required
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  • Live within San Diego County, CA
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If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

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Preferred Qualifications:

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  • Undergraduate degree
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  • Experience working with multi-cultural, children, senior citizens, low income, and disabled populations
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  • Working knowledge of Medi-Cal
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  • Established professional relationships with local community contacts
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  • Proficiency in Salesforce
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  • Demonstrated knowledge of CMS marketing rules and regulations
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Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Bilingual Spanish, Community Outreach Rep, National Sales Team, Community Outreach Representative, Community Outreach, Marketing, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, San Diego, CA, California

Posted: 2021-05-26 Expires: 2021-06-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Bilingual Community Outreach Rep, National Growth Team - San Diego, CA - 928606

UnitedHealth Group
San Diego, CA 92101

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