Overview

About (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the worlds leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  is recognized as one of the Worlds Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www..com or connect with us on Facebook and Twitter.

Description

The Bilingual eCPS Client Support position is responsible for systems maintenance, over-the-phone training & support, and inside sales function for contract compliance and user adoption of Complete Purchasing Services' proprietary systems.  Support calls are 60% outbound and 40% inbound.

JOB FUNCTION

• Responsible for user training & technical support (phone &/or webex).
• Provides first line of support to users (external & internal)/ triage support issues & contacts responsible party to resolve issues.
• Responsible for ensuring user adoption of CPS proprietary systems as well as compliance to CPS contracts.
• Assists clients in creating shopping lists/order templates.
• Creates and maintains order guides and templates as required.
• Maintains user & supplier profiles, and eCPS and eGESPRA portal content.
• Maintains Cass 4.0 (CPS proprietary client management application), including call/ issues tracking.
• Develops and maintains user guides and tutorials
• Assists in quality assurance testing and distributor integration activities.

Qualifications

QUALIFICATIONS

•  Minimum two (2) year experience in an IT Help Desk environment (supporting software applications) and inside sales/customer service.
• Must be fluent in both English and French (written and verbal communication).
•  College graduate in a Computer-related program (e.g. micro-computer management).
• Above Average knowledge of the Internet, ordering/ procurement process, and MS software applications.
• Must be able to diagnose & troubleshoot basic computer user & connectivity challenges.
• Must be able to work with minimal supervision.
• Strong attention to details and results-orientation.
• Must possess analytical and critical thinking skills.
• Excellent customer service and communication skills.

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.