13 days old

Behavioral Health Advocate - Farmington, CT

Farmington, CT 06032
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  • Job Code
    874277

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care. 

The goal of the Behavioral Health Advocate (BHA) role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. Behavioral Health Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure.

 

This is an office-based position located at the Healthplan on 175 Scott Swamp Road in Farmington, CT.  The position will support consumer centric hours for 2 days from 10:30a - 7p and business hours for 3 days, Monday - Friday. No weekends/ No Holidays.

 

 

Primary Responsibilities:

  • Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
  • Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
  • Identify and remove barriers to procurement, delivery, participation in and success of services
  • Provide supportive follow-up, monitoring and education as indicated, and telephonically
  • Partner with designated external providers, programs, entities to address  the needs, gaps in care, and recovery goals of complex and high risk consumers
  • Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
  • Participate in standing meetings to review performance, identify areas of opportunity, and oversee course for improvements
  • Serve as an Optum behavioral health liaison and subject matter expert for clinical and business partners
  • Establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
  • Identify high-risk, co-morbid needs of consumers
  • Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
  • Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities, when applicable
  • Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community based services
  • Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
  • Assist in the development of a relevant and consumer-specific aftercare plan
  • Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases
  • Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
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Posted: 2020-05-19 Expires: 2020-06-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Behavioral Health Advocate - Farmington, CT

UnitedHealth Group
Farmington, CT 06032

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