1+ months

AT&T Customer Care Representative

Bruno, MN 55712
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As a Customer Care Representative, youll be the voice of AT&T for the millions of customers using our U-verse & DIRECTV services a premiere bundle of advanced TV services, high speed internet, and digital home phone. Youll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. Were offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.


Delivering best-in-class service is just the beginning. At AT&T, were dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether youre a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.


Whats in it for you? As an employee of AT&T youll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and well provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.


Key Responsibilities:


+ Respond to customer phone calls as the 'first line' of support for AT&T

+ Ensure a positive experience by providing the right customer solution

+ Handle a range of issues related toAT&T products & services


Key competencies and skills:


+ Advanced spoken English: B2-C1 level

+ Logical mind-set and a passion for problem solving

+ Able to work in a 21/7 shift environment.

+ Basic knowledge of communication technology, e.g. internet, tv, phone

+ Good organization skills and attention to detailhe right attitude and work ethic for a fast paced team environment


Essential information:


+ Contract type: **Unlimited, full-time contract**

+ Working hours: **Mon-Sun,** **8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends**

+ Start date: **March 2021**

+ Selection process: online technical testing, video interview screening, online live interview with manager(please have your webcamera ready)

+ Salary: **From 27,550 CZK brutto per month.** Actual salary is likely to behigher based on skills, knowledge and experience. Additional compensation may be paid for shiftworking.


**Czech Application Restrictions** **:** At the current time we will only progress applications from Czech
nationals, foreign nationals who lawfully reside in the Czech Republic and
EU/EEA nationals only.


Please upload your CV in English language.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2020-12-05 Expires: 2021-03-13
Sponsored by:
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AT&T Customer Care Representative

AT&T
Bruno, MN 55712

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