1+ months

AT&T Customer Care Representative Brno

Bruno, MN 55712
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As a Customer Care Representative, youll be the voice of AT&T for the millions of customers using our U-verse & DIRECTV services a premiere bundle of advanced TV services, high speed internet, and digital home phone. Youll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. Were offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future and ours.

**Delivering best-in-class service** is just the beginning. At AT&T, were dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether youre a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

Whats in it for you? As an employee of AT&T youll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and well provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.

**Key Responsibilities:**

+ Respond to customer phone calls as the 'first line' of support for AT&T

+ Ensure a positive experience by providing the right customer solution

+ Handle a range of issues related to AT&T products & services

**Key competencies and skills:**

+ Advanced spoken English: B2-C1 level

+ Logical mind-set and a passion for problem solving

+ Able to work in a 21/7 shift environment.

+ Basic knowledge of communication technology, e.g. internet, tv, phone

+ Good organization skills and attention to detailhe right attitude and work ethic for a fast paced team environment

**Essential information:**

+ Contract type: Unlimited, full-time contract

+ Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends

+ Start date: July, August, September

+ Selection process (please have your webcamera ready)

+ 1- video interview screening

+ 2- online live interview with manager

+ Gross Salary: From 27,659 CZK brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.

+ Application Restrictions: We welcome applications from European Union/EEA citizens and 3 rd country nationals with Czech residency. We also welcome applications from citizens of other European countries where a work permit application process would apply.

Please upload your CV in English language
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-14 Expires: 2021-08-23
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AT&T Customer Care Representative Brno

Bruno, MN 55712

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