23 days old

Associate Trainer - Arizona or Texas Remote - 914425

Phoenix, AZ 85003 Work Remotely
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  • Job Code
    914425

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doingyour lifes best work.SM

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This position is for an Associate Trainer supporting the Optum360 business operations. Functional areas of operations, include AR, Denials/Follow-up, Patient Advocacy and Financial Services. The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens. May also deliver soft skills training.

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The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient.

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This position is full-time (40 hours/week) 8:00am 5:00pm, Monday - Friday.. It may be necessary, given the business need, to work occasional overtime.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Conduct training for newly hired operational team members on core systems, processes, and applications
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  • Provide training on culture and values aligned with Our United Culture
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  • Deliver training using multiple mediums classroom, webinar, blended learning approaches
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  • Deliver continuing education, up skill, and performance improvement training as necessary
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  • Provide feedback on trainee performance in the classroom to Operational Leaders
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  • Participate in the instructional design and development process as necessary for large scale curriculum design projects
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  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
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  • May enroll and grant credit in Learning Management System for courses administered
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  • Maintain expertise as needed in functional areas supported
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  • Plan, prepare and teachback new material prior to class start (side by sides, self-study, and live practice)
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • 2+ years of experience delivering training in a business operations, corporate, or production driven environment
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  • 2+ years of experience utilizing adult learning principles to deliver training in a training for businesses environment
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  • 2+ years of experience in healthcare revenue cycle management services
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  • Experience in training in classroom, webinar and blended learning environments
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  • WebEx or other Virtual Training Platform experience
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  • Travel up to 25%
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  • Must live within 60 miles of either Dallas, TX or Phoenix, AZ
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Soft Skills:

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  • Ability to collaborate with multiple areas in the company
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  • Excellent verbal and written skills
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  • Strong interpersonal skills
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  • Possess excellent time management and prioritization skills
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  • Desire and capability to be a values / culture ambassador
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  • Possess excellent time management and prioritization skills
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  • Agility in adapting to adult learning styles and interactive delivery methods
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status.We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with OptumInsight.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour lifes best work.

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Diversity creates a healthier atmosphere:UnitedHealth Groupis an Equal Employment Opportunity / AffirmativeAction employer and all qualified applicants will receive consideration for employment without regard to race, color,religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity orexpression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Training, Train, training curriculum, deliver process, procedure, systems training, multiple claim platforms, ancillary systems, Dignity, Dignity Health, UnitedHealthcare, UHG, Optum, Optum360,work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately

Posted: 2021-02-13 Expires: 2021-03-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Trainer - Arizona or Texas Remote - 914425

UnitedHealth Group
Phoenix, AZ 85003

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