18 days old

Associate Technical Support Analyst - Miami, FL - 934087

Miami, FL 33128
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  • Job Code
    934087

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

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As aCall Center Support Technician,you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.

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Positions in this function provide technical support for both internal and external customers to the UnitedHealth Groups computer user community. It includes troubleshooting issues related to software, hardware, network connectivity, installations, upgrades, back-up recovery and project implementation.

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Primary Responsibilities

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  • Coordinate receipt and process IT asset tag
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  • Requests for purchase order receiving, related to multi-state customers.
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  • Ensure assigned IT asset tag(s) are affixed to IT asset during receiving process and prepare IT asset for delivery
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  • Maintain the ServiceNow IT Asset Management Module to ensure appropriate IT asset record creation during receipt process.
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  • Maintains IT asset records in ServiceNow.
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  • Maintains digital and physical IT asset management files for record retention.
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  • Maintains database record of various types of IT asset transactions.
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications

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  • High School Diploma or GED Equivalent
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  • 5+ years of experience in a Call Center environment or equivalent
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  • 3+ years of experience in Call Center and Communication support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective.
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  • Experience with Cisco Call Manager and Cisco Unity
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  • Experience with Contact Center and Communication technologies, inbound/outbound, multichannel, chat, video, collaboration tools
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  • You will be asked to perform this role in an office setting or other company location.
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
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Preferred Qualifications

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  • Solid foundational knowledge of Telecommunications Carrier Industry, and general understanding of POTS lines, ISPs, VPNs, 800 number services, IVR call routing.
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  • Experience with Contact Center technologies that includes Avaya Site Administration, Avaya Communication Manager
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  • Experience with any of the Genesys Call Center Suite of technologies, GeneSys Cloud, PureConnect, Engage
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  • Experience with Communication collaboration applications, Cisco Webex, Cisco Jabber, MicroSoft Office 365 Teams
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  • Support experience with work at home/remote employees, rudimentary understanding of VPN, ISP, and Internet connectivity
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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"Keywords: Optum, Call Center support, Technical support, VoIP, Cisco, Avaya, Service Desk, Miami, FL, #RPO

Posted: 2021-05-27 Expires: 2021-06-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Technical Support Analyst - Miami, FL - 934087

UnitedHealth Group
Miami, FL 33128

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