21 days old

Associate Technical Support Analyst - Hartford, CT - 930598

Hartford, CT 06103
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  • Job Code
    930598

Technology Careers with Optum.Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour life's best work.(sm)

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As anAssociate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

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Primary Responsibilities:

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  • Analyze and investigate
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  • Provide explanations and interpretations within area of expertise
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  • Provide local and remote technical support for United Health Groups shared desktop applications
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  • Use pertinent data and facts to identify and solve a range of problems within area of expertise
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  • Investigate non-standard requests and problems, with some assistance from others
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  • Work exclusively within a specific knowledge area
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  • Prioritize and organize own work to meet deadlines
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  • Provide explanations and information to others on topics within area of expertise
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications

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  • High School Diploma or GED equivalent
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  • 3+ years of experience with PC operating systems including Windows 7, 8 & 10
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  • 3+ years of Desktop support experience
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  • 3+ years of Technology Support experience
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  • Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
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  • Experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
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  • Experience with service ticketing / tracking systems
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  • Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)
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  • You will be asked to perform this role in an office setting or other company location
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  • Employees are required to screen for symptoms using theProtectWellmobileapp, Interactive Voice Response (i.e., entering your symptoms via phonesystem)or a similarUnitedHealth Group-approved symptom screener prior toentering the work site each day, in order to keep our work sites safe.Employees must comply with any state and local masking orders.In addition, when in aUnitedHealth Groupbuilding, employees are expectedto wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications

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  • Bachelors degree (or higher)
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  • Microsoft Certifications
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  • Information Technology Certifications (CompTIA A+ or Network+)
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  • Experience using Bomgar and Altiris
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  • Experience in a Call Center or Customer Service role
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  • Mobile device support experience (Android and IOS)
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  • MAC support experience (iPad and iPhone)
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  • Wireless networking experience
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  • Experience with ServiceNow
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Soft Skills

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  • Written / verbal communication skills
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  • Enjoys challenging troubleshooting situations and pays attention to details
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  • Highly motivated individual with excellent consumer facing skill - sets
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  • Must be a self - starter and able to work independently while being part of a decentralized team
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Physical Requirements and Work Environment

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  • Ability to lift up to 30 lbs
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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"Keywords: technology, PC, support, Windows, technology support, service, Microsoft, technical, Networking Principles, Internet Protocol Suite, Local Area Networks, Wide Area Networks, Optum, Hartford, CT, hiring immediately, #RPO

Posted: 2021-05-27 Expires: 2021-06-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Technical Support Analyst - Hartford, CT - 930598

UnitedHealth Group
Hartford, CT 06103

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