1+ months

Associate Patient Care Coordinator - Phoenix, AZ - 894697

Phoenix, AZ 85003
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  • Job Code
    894697

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Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work.SM

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"As Registration Representative / Patient Access, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

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"Shifts will be based on the specific department and may be comprised of 4, 6, 8, 10, or 12 hours. Must be able to work days, evenings, overnights, holidays and weekends. Additional information will be provided during the interview process.

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Our office is located at:

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St. Joseph's
"350 W Thomas Rd
"Phoenix, AZ, 85013

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"What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid - 19 Resources Page at: https://info.uhg.com/

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"Primary Responsibilities:

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  • Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
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  • Responds to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner
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  • Organizes and schedules patient services and appointments for referrals or follow-ups ensuring proper information is forwarded to practitioners
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  • Utilizes computer systems to enter access or verify patient data in real- time ensuring accuracy and completeness of information
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  • Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

  • High School Diploma / GED (or higher)
  • 6+ months experience in an office setting, customer" service setting (over the phone or face to face) or phone support role or" call center environment
  • Familiarity with computer and Windows PC applications," which includes the ability to learn new and complex computer system" applications
  • Must be available to work any shift of days, evenings," overnight and weekends
  • You will be provisioned with"appropriate Personal Protective Equipment (PPE) and are required to perform"this role with patients and members on site, as this is an essential function"of this role
  • Employees are required"to screen for symptoms using the ProtectWell mobile app, Interactive Voice"Response (i.e., entering your symptoms via phone system) or a similar"UnitedHealth Group-approved symptom screener prior to entering the work site"each day, in order to keep our work sites safe. Employees must comply with any"state and local masking orders. In addition, when in a UnitedHealth Group"building, employees are expected to wear a mask in areas where physical"distancing cannot be attained
Preferred Qualifications:
  • Understanding of medical terminology
  • 1+year of Registration experience in a hospital" or medical setting
  • Working knowledge of insurance policies and procedures" and patient care settings
UnitedHealth Group is an essential business. The"health and safety of our team members is our highest priority, so we are taking"a science driven approach to slowly welcome and transition some of our"workforce back to the office with many safety protocols in place. We continue"to monitor and assess before we confirm the return of each wave, paying"specific attention to geography - specific trends. We have taken steps to"ensure the safety of our 325,000 team members and their families, providing"them with resources and support as they continue to serve the members, patients"and customers who depend on us.

Some of the steps we've taken to ensure employee well - being"include:
  • Launched"our ProtectWell app and UnitedCARES program to help ease the burden and stress"for our UnitedHealth Group team members and their immediate family affected by"COVID - 19
  • Daily"updates from our CEO Dave Wichmann to support and inspire team members during"this challenging time
  • Onsite"social distancing and increased sanitization measures for employees who have"been welcomed back to our offices
  • Fully"cover the COVID - 19 healthcare costs for our employees
  • Employees"who self - identify as high risk or who live with someone who is high risk have"been asked to remain working from home
You"can learn more about all we are doing to fight COVID - 19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with Optum360. At Optum360, we're on the forefront of health care"innovation. With health care costs and compliance pressures increasing every"day, our employees are committed to making the financial side more efficient,"transferable and sustainable for everyone. We're part of the Optum and"UnitedHealth Group family of companies, making us part of a global effort to"improve lives through better health care. In other words, it's a great time to"be part of the Optum360 team. Take a closer look now and discover why a career"here could be the start to doing your life's best work.SM

Diversity creates a healthier"atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative"Action employer and all qualified applicants will receive consideration for"employment without regard to race, color, religion, sex, age, national origin,"protected veteran status, disability status, sexual orientation, gender"identity or expression, marital status, genetic information, or any other"characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass"a drug test before beginning employment.


Keywords: Patient Registration,"Admitting, Front Office, insurance, hospital, patient billing, physician"office, preregistration, registrar, customer service, office,, hiring immediately, jobs health care, Optum, Dignity, UHG, UHC, unitedhealthcare, careers, healthcare, customer, service, jobs for, find jobs, jobs in, call, center

Posted: 2020-10-02 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Patient Care Coordinator - Phoenix, AZ - 894697

UnitedHealth Group
Phoenix, AZ 85003

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