6 days old

Associate Patient Care Coordinator - Fountain Hills, AZ

Fountain Hills, AZ 85268
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


Associate Patient Care Coordinator is responsible for the completion of set processes and protocols.  Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.  Support the teams in meeting financial, clinical and service goals.


** Monday - Friday, 7:45am-5:00pm, NO WEEKENDS, CLOSED on ALL MAJOR HOLIDAYS**

* Office Location: 16838 E Palisades Blvd, Fountain Hills, AZ*


Primary Responsibilities:

  • Provide exceptional service to all customers
  • Responsible for greeting patients and check them in and out; ensure demographics including insurance information are correct in EMR and update as necessary per Standard Work
  • Collect appropriate copays and adhere to all cash handling policies
  • Answer telephone in timely manner, supporting multiple callers where possible
  • Evaluate the urgency and relay messages to appropriate department, support staff, or member of management
  • Schedule appointments as necessary, verifying correct visit type and Primary Care Provider empanelment
  • Assist with processing medical records requests, sorting incoming electronic faxes, and scanning patient forms
  • Responsible for waiting room management - cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
  • Work with back office staff to ensure smooth patient flow
  • Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas or offices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-10-14 Expires: 2020-11-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Patient Care Coordinator - Fountain Hills, AZ

UnitedHealth Group
Fountain Hills, AZ 85268

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