29 days old

Associate Director of Service Account Management - Denver, CO

Denver, CO 80204
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If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Reporting to the Executive Director of Operations, the Associate Director of Healthcare Operations will have a dotted line to the local Market President and will serve as an individual contributor- while working closely with the operational department heads. The Associate Director will act as an Operations subject matter expert in working with the growth team and local leadership. The Associate Director will provide guidance regarding feasibility of implementing proposed risk contracts, educate potential and existing clients regarding capabilities, and ensure a close connection between local market needs and operational capabilities and capacity.


The Associate Director will sit in the local market office and will be responsible for maintaining a high level of satisfaction from the local leadership teams regarding Operations performance, and overall responsiveness and attention from Operations.


Primary Responsibilities:

  • Act as the primary senior contact for local issues related to our shared service operations (service, claims, eligibility, utilization management, prior authorization, payment integrity, provider data management, configuration, IT, project management, etc.)
  • Work collaboratively with the heads of centralized operations regarding local market issues
  • Accountable for ensuring the shared services operating metrics consistently meet and/or exceed all compliance requirements as well as key performance targets and associated service level agreements established with the local Market
  • Work with staff and senior management to develop and implement improvements and oversight for all operational areas that impact performance
  • Act as advocate for local market needs and influence change within Operations to meet customer needs
  • Act as an advocate for Operations when influence is needed within the local market team
  • Develop relationships with the local provider community
  • Educate providers on billing issues, portal navigation, claims policies, and other information
  • Work with Operations leadership to design innovative ways to enhance our service model and improve customer satisfaction
  • Directs analytical activities to identify trends and potential opportunities within our Shared Service Operations functions that may impact the affordability of the local Market 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-08-24 Expires: 2020-10-09

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Associate Director of Service Account Management - Denver, CO

UnitedHealth Group
Denver, CO 80204

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