1+ months

Assistance Vice President Product Design

Dallas, TX 75219
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Our DESIGN TECHNOLOGY TEAM brings to life, and orchestrates, the E2E Customer Journeys that form reliable, engaging and simple experiences for AT&T customers, as they shop, purchase, and manage, the devices in their connected homes - on Americas Fastest Network.


**The successful candidate will have a proven track record in these design practice areas:**


+ Understanding the motivations and needs of our millions of customersand building design solutions that best serve them

+ Collaborating with business and brand partners to create technology, capabilities, and processes that allow for efficient set-up, monitoring, and management of their digital experiences

+ Advocating for the simplicity, efficiency, memorability, and desirability of new or enhanced features and functionality across the breadth of the user journey

+ Operating and delivering within a Lean/Agile development process, to launch, learn quickly, and improve the customer engagement


In addition, how we build solutions is as equally important to what we build. The AVP of Design leads the design team to advocate for, and design within, a systems-based methodology that allows for configurability, customization, and specialization of re-usable components that enables scalability and quality.


**Position Description**


The AVP of UX leads the AT&T / CTP design team responsible for design-led, journey-based, customer-centered experiences and their purposeful planning and orchestration with product partners (in both physical and virtual spaces). Craft and evangelize digital design strategy to accelerate evolution of all digital properties, including apps. Attract, retain, and lead a world-class user-centric product design organization. Drive innovation in interface and interaction design, creating physical and digital experiences that inspire and delight our customers, enhancing our iconic offering.


**Responsibilities**


**Plan, and deliver a world-class E2E, journey based experience**


+ Alongside product partners, define the target experiences that solve business needs and enable our customers to easily engage with our company / retail / digital / and beyond.

+ Collaborate with digital platform leadership to leverage the technical platforms in the realization of the customer experience

+ Drive the creation of enterprise- scale, best-in-class processes to drive repeatability; ensure alignment with the overall needs of the product owners.

+ Create and maintain standards for experience design / knowledge management / standardized deliverables / re-use strategies / pattern audits and ensure that all user experiences leverage our design principles and standards

+ Set the bar for the quality of all execution

+ Bring forward new UX trends based on patterning

+ Establish and monitor best practices in design, our culture, and our rigor and craft

+ Access, understand, and utilize site data and metrics to help validate the success of an implemented design and to inform new solutions


**Build and develop a progressive, sustainable design practice and culture**


+ Foster a high performance, iterative, customer-focused culture

+ Evangelize UX to build understanding and investment in digital company-wide

+ Support a group of designers regarding their career growth plans, navigating day-to-day situations, and preparing their work to be reviewed by our team and our partnerS

+ Maintain a pipeline for best-in-market digital talent

+ Give back to the design team by being engaged in critiques, sharing new learnings and case studies to our team blog, and by challenging existing processes with new ways for the team to be more effective

+ Use, contribute to, and advocate for a systems-based design methodology

+ Ensure tight integration and partnership with front-end technology teams

+ Unlock speed and quality with progressive techniques and tools


**Qualifications**


+ 10+ Years of proven design leadership in complex, at-scale organizations

+ Passionate advocate for the end user

+ UI, visual design, and interaction design expertise

+ Extensive experience working with Lean and Agile methodologies

+ Detailed understanding of digital product design,

+ Tough, business-minded approach to evaluating actions and investments

+ Exceptional communication, interpersonal, and presentation skills required

+ Great delegator, accomplished orchestrator of parallel coordinated/non-centralized work streams

+ Ability to articulate and build leadership consensus on issues and opportunities

+ Proven ability to translate complex design challenges into clear, user-friendly experiences

+ Sophisticated sense of visual design/style

+ Collaborative, inclusive and flexible team member

+ Highly-organized with extreme attention to detail

+ Ability to manage multiple priorities and meet deadlines in a fast-paced environment

+ Positive, constructive approach


**Experience Required**


+ Bachelors Degree in Design, Human Computer Interaction or equivalent design experience

+ 10+ years of product design experience

+ 10+ years management experience

+ 3+ years retail eCommerce and mobile experience (B2C)

+ Proficiency with industry standard design tools such as Figma, + Depth of understanding of the capabilities and best practices relating to the use of front-end Web technologies, including HTML, CSS, JavaScript

+ Proven track record, delivering on business and experience goals through world-class design-practice
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-10-04 Expires: 2022-02-04
Sponsored by:
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Assistance Vice President Product Design

AT&T
Dallas, TX 75219

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