23 days old

Area General Manager

Sodexo
Worcester, MA 01608
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Unit Description

 

 

Are you a natural problem-solver that thrives on challenges? Are you an expert at implementing solutions?

 

Sodexo is seeking a Area General Manager, Food for UMASS University Hospital located in Worcester, MA.  This account has a very high level of engagement with LEAN and Patient Satisfaction. Strong focus is on exceptional quality and service.  The Area General Manager is Sodexos primary account representative responsible for all aspects of the account - catering, retail, service, production, sanitation, customer service and financial performance.

 

The successful candidate will:

 

  • evaluate and develop service levels for the overall Patient Services, Retail and Catering Programs targeted to exceed patient and customer satisfaction;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;perform tray assessments to ensure food quality and presentation and tray accuracy;exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision of management and hourly associates including employee development.

 

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • strong management skills, preferably in health care.

 

Learn more about UMASS University Hospital at  www.umassmemorialhealthcare.org 

 

Learn more about Sodexos Benefits 

 

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

 

Position Summary

Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.Key Duties- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

-  Develops business plan and budget w/each account GM that supports the System and District goals Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

-  Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

- Maintains Quality & Company Standards reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention 

Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Posted: 2021-05-27 Expires: 2021-06-27
Sponsored by:
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Area General Manager

Sodexo
Worcester, MA 01608

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